From all of us here at The Home Depot, I want to extend a very special thank you to all of the men and women who have served and who currently serve our country so bravely to protect our freedoms at home and abroad. The sacrifices of our active military, veterans and their families have made and make for us every day are astounding.
On Labor Day and Veterans Day especially, we wish only the best for all who have served across the country and abroad. We hope that these holidays find you safe and armed with the knowledge that we are all very proud of you in so many ways and that you have our full support in your endeavors.
At The Home Depot we are proud to honor and support their heroism everyday in a number of ways such as employment programs for all military and their families, discounts, supporting a system of military focused non-profits and more.
The Home Depot Veterans Discount Program* (Updated)
As we announced earlier this year, we offer a year-round, 10 percent discount, up to a $500 maximum, at our U.S. stores to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. We offer this discount to thank them for their outstanding service to this nation and to help make their homes more comfortable and safe. Customers requesting the discount should present a valid military ID.
In addition, a 10 percent discount is also offered in recognition of Memorial Day, Fourth of July, Labor Day and Veterans Day at all U.S. Home Depot stores for all other military veterans. So as a veteran, we invite you into our stores this weekend to take advantage of the discount.
The Home Depot Military Employment Opportunities
As one of the largest private employers of our servicemen and servicewomen, The Home Depot is proud to continue our ongoing partnerships with the U.S. Departments of Defense, Labor and Veterans Affairs to provide career opportunities for current and former members of America’s military community. We work with the departments to link members of the military community with rewarding and challenging career opportunities in The Home Depot stores and distribution centers across the nation.
This effort is intended to support America’s military job seekers, including:
- Veterans, including those with service-connected disabilities
- Separating active duty service members
- National guard members
- Reservists
- Military spouses
With our network of stores and distribution centers throughout the country, The Home Depot works with its military associates to provide transfers in the cases of reassignment of duty stations, retirement or separation, depending on store and job availability.
The Home Depot also recognizes and salutes the military spouse! Adaptable, talented, highly motivated, creative, and reliable – these are just a few of the unique qualities associated with military spouses. We want to help military families reach their full potential and realize their career goals by linking military spouses with meaningful and rewarding employment opportunities.
For more information regarding our military employment programs, click here or begin a search on our career center here.
I am no way trying to pass myself off as someone I am not … that is, a veteran who served in combat and/ or in a war zone.. I was, however, a member of the Army Reserves National Guard from April 1971 to April 1977. I have a Form DD214 showing same and several old military Motor Vehicle Operator ID Cards. Am I eligible for the Home Depot or Lowe’s discount? I don’t want to embarrass myself at the checkout counter by asking for the discount when there may be a true combat veteran reviewing my status. I am what I am; a 62 old who did my six years as a Reservist. No more, no less.
Store at Charleston WV would not accept DD214 as proof.
Why, it is much better than a card.
I live less then 2 miles from HD, now refuse to shop there. I will drive the extra 20 miles to shop at Lowes where they will price match and provide me with my military discount without any issues.
I spent 8 years in the Navy during OEF/OIF and I have a disability rating from the VA. When I go to Home Depot, I simply show them my ID from the VA, and I get 10% off with no questions asked. This is true for my experiences living in CA and CO, as well as visiting a few other states. I appreciate Home Depot for giving this discount, because they certainly don’t have to. I don’t go in there looking for a discount, but I give them my business more often because of it. I am upset at all of the complaints on here from my fellow veterans. Have we become part of the group of people in this country marching around with our hands out? I fought for freedom, not expecting anything in return but a safer nation. I applaud when a private company decides to go out of their way to help any veteran. It is certainly not required of them, which makes it even more sincere. I would never demand a discount or payment from those I served for. When a company gives us a discount, they are taking away from the profit they have earned. I appreciate that. I certainly don’t think any business (like HD) goes out of their way to mislead. If there is a misunderstanding, don’t get angry and refuse to shop there. Don’t leave your stuff at the checkout for someone else to put away because you didn’t get what you wanted. A discount is not something you are entitled to, just a voluntary way of honoring our service. Let’s act honorably in appreciation.
I also think that the lack of response from Home Depot on this forum says a lot about this issue!
I just returned from Home Depot in Plaistow, NH. I asked for theVeterans discount at the register and showed my Massachusetts drivers license that indicates I am a veteran. I was told that it is unacceptable and given a paper that presents the acceptable ID’s to receive the Veterans 10% discount. I have been shopping this store for two years and have used my DD214 and Drivers License to get the discount. A few times I was told that the form is not acceptable. The paper I was given today clearly states that DD214 is acceptable with another form that has picture ID.
I have called the VA to get a Veterans ID and told they don’t issue them! The person I talked to daid that they get many calls for the same reason and that she assumes Home Depot doesn’t want to give the discount. It is just a ploy to get positive press.
At this point I am very frustrated. The next time I go to Home Depot I will be asking to see a manager to settle this. Either they want to give discounts to Veterans and make it easy and uniform or they don’t.
That’s funny that you all have positive feedback on the 10% discount The Home Depot gives you for being a retired, active, or disabled veteran, but my father in law has numerous times gone into the Waltham MA store and they refuse him of the discount. They are saying the discount doesn’t apply to him since he is not disabled or active. He is retired but he still served his country and time!! They ask him for his military ID and all he has is his dog tags and discharge paperwork. To me this “new policy” they say is AWFUL!!!! everyone who has served should get the discount taken!!!!!!!!!!
Sorry, many of you have the same feedback, I don’t know what I was reading then….
Lowe’s gives this discount very readily if you ask. When my husband showed the same military discharge card (from the Korean War) at HOme Depot they refused it and said we needed to go to the VA and get a new, laminated card. Doesn’t give us a warm, fuzzy feeling!
I am a US Army Veteran from 1979 to 1982. I recently purchased a house and remodeled most of it. I spent approximately $5000.00 at the local Home Depot. I carried my DD214 with me and asked everytime for a discount, most of the time they obliged. I was happy to get the discounts I received as I understand Home Depot isn’t government affiliated.
Thanks Home Depot
I would like to appreciate The Home Depot for their outstanding commitment to Active, Retired, and Disabled veterans through their 10% discounts. More companies should follow their lead and demonstrate their appreciation for those who serve. Thank you.
I would like to know why my service in active daily combat with the North Vietnamese Army for 14 months, 3 tours of duty, is not good enough for the Home Depot to recognize my service and commitment to protecting their right to do business in MY Country. Just because I managed to keep from getting wounded to necessitate a disability and cost this country thousands of dollars in perpetual care and payments does not make me less of a Veteran than any other that served. Try returning home to civilians spitting on you for your service (in Viet Nam) and to have this same attitude continued by a “Home Improvement” store????
That happens to my father in law evertime he askes for the discount….just because is isn’t active or disabled!! It’s disgusting!!
All veterans are eligible to receive a Veterans I.D. card from the Veterans Administration. Go to your local V.A. clinic with your DD214 and ask for one.
They will make one up for you with your photo.
A proud RVN Veteran
I have had no problem getting 10% at Home Depot. I appreciate what they are doing for the Veterans. However, I have been told that the 10% discount only applies on the 4th of July. If I ever am embarrassed by an employee about this when paying for my merchandise, you can be assured that I will leave everything with the cashier and go somewhere else. Again, I have had to problems at all in the past.
Thanks Home Deport in behalf of all Veterans
MAY GOD BLESS AMERICA, OUR TROOPS AND THEIR FAMILIES
I had stooped shopping at Home Depot because of customer service issues and lack of help in general. However several years ago, we were told all veterins received a 10% discountt to support the vets and give back to those that gave and continue giving. we started shopping there again, after standing in line shopping and then being informed of the new policy, we will no longer shop there. My next visit will be to LOEWS or god forbid ACE, after all much of what i buy at HD can be purchased on line or at other stores.
Having fulfilled my full enlisted military obligation” 7 years” USNR and qualified for the G I bill . I received my dd 214 and a honorable discharge. How can a privately owned / public company tell me that I am not a qualified veteran ? I believe the policy is DISCRIMINATORY and favoring GI s with 20 or 30 years. Most important very offensive to those of us who served. Get your act together Depot an develop an equitable policy for ALL vets. Thanks / a concerned stockholder
If you read the policy it is for all vets. It is the lack of knowledge of the employees which cause the problem. I have only been to one of their stores in which I was told the discount was only for veterans day, the 4th of July, and memorial day. I read the policy and will print it in order to clarify the policy to the store.
Re: Home Depot Cashier Post
I think the general tone of this post says it all. Now place this same conversation in a store with 5 people behind you in line (and growing while we wait for the manager) and you can easily see where the frustration lies for both employee and shopper.
I could site the lack of military knowledge in the post but I would just be nitpicking. More disturbing is that after you state your stores policy you tell us yours has exceptions to it!! You seem to me to be someone that has a pretty good grasp of the policy. You are defending the policy. Then pointing out how your store does not follow it.
I think the solution is that the policy is not being enforced at stores in the same way (by your own admission). I know I could really care less about the discount. What I don’t like is being told I’m not a veteran. If there is a policy called a Military Discount that is in effect year round for qualifying service members. Fine, post it at the register, train everyone, then don’t have managers make exceptions to it. If there are Veterans Appreciation days throughout the year then so be it. But at the top of this page the program is called “The Home Depot Veterans Discount Program” and it encompasses both programs. This may just seem like semantics but we both know how it plays out at the register. Public relations and marketing is all about semantics.
Us veterans have little problem following directives but we do like them to be clear, well defined, and communicated with the tact and professionalism we have come to expect from Home Depot employees.
In closing I think it only fair to mention that today I took my 500.00 PVC pipe sell across the street to Lowes. I know know that they have the same policy as you. Maybe they don’t push it as much as you. If that is by design or not I don’t care. But I was able to take my wife out to a movie and dinner. Thanks Lowes!
YOU GOT IT. The Title is VERY misleading. “The Home Depot Veterans Discount Program” is ONLY for ACTIVE DUTY personal. The need to rename it and NOT mislead the public. VA needs to know about this.
I am going to lowes also. Getting rejected for my service is/was a slap in the face! Not the right card? Bye bye, another customer leaving for your competitors. Would like to see all vetrans just say NO to home depot.
I have recently tried to start using Home Depot in Newnan GA again after not patronizing them for a while due to customer service issues. At checkout I was denied the discount I have received in the past upon presentation of my Veterans Administration ID card. I requested to ask the manager for clarification of this. After waiting for a while at the side of the line, the “manager” appeared. When I inquired why the policy was not the same as it had been in the past, I was loudly informed, in front of all the customers in earshot, that he was tired of everyone asking for some kind of discount and that Home Depot has a right to make money. This cretin then proceeded to say that HD only has a 30% margin and can’t afford to just give 10% to any Veteran who walks in (like it is some kind of handout or charity), only those disabled or on active duty. Fortunately this was a small purchase for a change. I made a large one today, at Lowe’s where they are still respectful of customers and Vets. I would gladly PAY 10% extra if I had to in the future not to have to shop at this store again. I also have informed anyone I could about this grossly disrespectful incident.
Am a 75 yr. old Veteran, and so agree with your post.. Just made another purchase at Home Depot, and was denied. Shame on them. Proud American..
I’ll be back home soon with some saved up deployment money and a home that NEEDS fixing up. Well I’ll be jobless when I get there, had to quit school to deploy, and I made my E4 wages. I hope I can get this discount at my local Home Depot, even with an active CAC. If not, I know I’m not entitled to anything, but I’ll also be eating a lot of ramen noodles. So in the meantime, I plead that the rest of you don’t PUSH companies away from offering military discounts. It’s not our god given right to receive discounts, or even any gratitude, for service.
THANK YOU HOME DEPOT
Your veteran’s discount should not exclude veterans that served there country and returned to civilian life. I get the discount at lowes.
I was at a HD in Minnesota today and presented my CORRECT (per Customer Service) military ID and was told I needed to register. The only info they wanted, we my name, address, email, DOB, what branch, and my status (20 years retired). They stated that it is a pilot program and that we would be entered into their system and receive via email or snail mail, coupons for 10% off, when they (HD) decided to mail it out and that it would not be offered every day of the year. What a joke!!!!! However, when I go back to make my next purchase, which will be a large purchase, I will refer them to their own website.. Hopefully that will work.
I live in Maine and I had the same thing happen to me. I was told my an employee that we will only get the 10% off four times per year. This is BS, I am going to call Lowes and find out if they are changing their program if they are keeping their every day discount then I will start going there instead. Home depto is going to loose a lot of business by doing this.
Not all stores are following the published company policy.
I took out my VA issued I’d card that clearly says ‘service connected. She blurted out, No more military discounts! We send coupons now. She did not make any attempt to read the care even after I asked her to so. Home Depot lost a $200 sale to Lowes. This was at the Elk River,MN store on 9 march 2012.
I went in the Marines 1948 to Nov 1952 as a vet Lowes will accept my ID card home depot says it is OLD So AM I .Home Depot .So Lowes I GO.Thanks Lowes
Military Discount: I appreciate the fact that HD recognizes and honors those that serve with the discount. However, over the past 6 plus months this has become a very frustrating experience. I maintain a home in Houston and have been building in Austin for the past six years in my spare time. I am your “target” customer! I shop at a lot of stores and it has become evident that your policy and practice has changed repeatedly and/or no clear direction has been provided down the chain of command. I have been told that HD no longer participates in the program; that it’s only honored on July 4th; I’ve encountered registers where they don’t have a clue what I’m talking about; etc…. Again, these are not isolated experiences.
Today, I reached a milestone as I went to the Lawn and Garden section at lunch time and was shocked when the cashier told me that “only the manager has the code”. She called for assistance and we waited, waited, and waited to no avail all while the line of customers behind me grew ever more frustrated and impatient. I finally gave up and went on my way. Someone needs to follow up and formalize the guidelines and then implement it fully. If you trust cashiers to handle your money, why not delegate this authority as well? The codes should be readily available so as to minimize inconvenience to the honoree, not to mention other customers.
I hate to compare stores but I can attest that I have never experienced this at Lowe’s. Please work to resolve and standardize this process.
Sincerely,
Gary R.
Today was the last straw,as a veteran,not disabled or retired,I have a veterans card that I have been using all the time for the 10 per cent discount.Today my total was only 27.00 and it took 3 Home Depot employees to tell me my card is not the right card and can only be used on 4 holidays each year.I called 1 800 654 0688 ext 70617 and talked to Cristie at the home office in Atlanta. NO HELP HERE she also said the card can only be used on Memorial day 4th of July Labor day and Veterans day.As a U.S.Army Vietnam era veteran I find this sad,most veterans would be attending parades or some other function on those days.SHAME ON HOME DEPOT I DID NOT BUY THOSE ITEMS FOR 27.00 AT YOUR CRAPPY STORE I WENT TO LOWES AND TOLD THEM WHAT HAPPENED GOT THE 10 PERCENT AND ORDERED MY TILE FOR MY BATH ROOM.
2-16-12
In the last 4 weeks I spent about 5000.00 at Home Depot and under your policy I cannot receive a discount. I am a decorated war veteran (Vietnam) who actually fought for my country but you do not recognize my service. Someone who was never in combat but retired or has a slight service connection (disability) not related to combat can get the discount. Shame on the Home Depot. Your priorities are very wrong. I invite your comments so would my local newspaper.
[...] Home Depot A year round 10% discount up to a maximum $500 at all U.S. locations to active duty personnel, reservists, retired or disabled veterans and their immediate families. Must present a valid military ID. A 10% discount is also offered to all other military veterans on Memorial Day, Fourth of July, Labor Day and Veterans Day. [...]
Is this still in effect? I am having a hard time with my local Hope Depot store about this discount being offered year round to a retired military person.
Hi folks,
I just got through reading the stuff concerning vets. Great to see a company helping us out.
The only problem is being a disabled vet going places is about a 95% thing that I can not get to the stores (not from the desire to do it) so I live off the internet for about everything.
Wondering if there is a way that the 10% (I know might not be much but on a fixed income everything helps) can be applied to us that can’t make a difference.
Maybe Home Depot might look into something to my knowledge no one else has attempted. A way to allow for the discounts mentioned but online for vets. Perhaps along with being a card holder they could accept the DD 214 online as part of the registration process.
Just a thought folks, from someone that might be touching Dementia just a bit. Either way again Thanks to Home Depot for their effort.
Milton L. Lane Jr. excuse any spelling errors.
Also, you can not use the discount for Online purchases, as there is no way that you can “show your ID” to the computer when purchasing. This discount also does not apply to in store items that have already had their price reduced (i.e. something on sale, or items that are damaged or have missing parts and have had their price reduced.) This 10% discount does not apply with any other offer, or discount.
Let me clear this up for everyone. I have been a cashier at The Home Depot for over 8 years now, and have been properly trained as a supervisor and trainer for new associates The Home Depot AND Lowe’s policies both state that you must be Active, Retired, or Disabled. A website that will help clear this up is http://www.militarydiscountlist.com. This will show you all of the businesses that offer the Veterans a certain percent off (usually 10%), and either show you on that website what the policy is, or provide you with a link to the organizations website explaining their policy.
Active meaning currently serving – you must show your active duty (aka Common Access Card or CAC). This card MUST be up to date, and an expired one will NOT be honored. This is just like a drivers license. If it is expired, you can not prove that you are an Active duty personnel.
Retired meaning you have served 20, or 30 years in service. You must show your United States Uniformed Service card that will show your photo, current status (i.e. Disabled/Retired). The expiration date must be current on the cards that you can receive for your spouse. If it is expired, it will not be honored. This reason is because if the Veteran and their spouse get divorced, the spouse is no longer a dependent of the Veteran. The Veteran’s card will have an expiration date of “INDEF” (or indefinite, and does not expire)
Disabled Veterans will most likely only get a Veterans Association (VA) card. Since you were disabled while serving, you will still be service connected. Your VA card MUST state “Service-Connected” under the photo ID. VA cards that do not say this will not be honored, as there is no proof that the person was disabled or not, and may just have one for the VA benefits (but may not be disabled while serving, or retired). Some stores, including the one I work at will even accept a VA card that states “Former P.O.W.” or “Purple Heart” as a valid form of ID for a military discount.
DD214′s should NOT be accepted, according to these rules, as ANY person who served will receive these discharge papers. I know at my Home Depot, we do not take them since those who were dishonorably discharged also get their DD214′s. These do not state anywhere on them that the person put in the full 20 or 30 years and retired, or have been disabled while in service.
This is for the Every Day discount that is offered. On certain holidays, like Veterans Day, Independence Day, and Memorial Day, the discount is offered to anyone who has served. This includes VA cards that do not state “Service Connected” and those with expired CAC’s, and even those with DD214′s and a state issued photo ID, such as a drivers license.
I am a recently discharged, 100% VA service-disabled veteran with a VA card that does not say “service-disabled” underneath the photo or anywhere else on the card. I think a VA card should be legitimate enough proof for this discount purpose. It is possible that different people have different cards. After all, the VA is a large bureaucracy and although they like to try to enforce common standards throughout the department, we all know that doesn’t play out in the real world; things change from place to place. I am thankful for companies like Home Depot and Lowe’s that offer discounts to veterans, but it shouldn’t be a hassle. I understand needing to prevent fraudsters, and that this is to honor those who have served, but seems that anyone who served, disabled or not, honorably discharged or not, should get access to these types of benefits. After all, many dishonorable discharges were really due to disabling conditions related to PTSD, TBI, etc.
VA stands for Veterans Administration not Veterans Association.
Miss Cashier, The Lowes policy is as follows:
Lowe’s established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor Retired Veterans and VA Recipients.2 This 10% discount is also extended to the immediate family3 of those who are currently serving, Retired Veterans, or VA Recipients.
Not all VA Recipients are disabled.
You obviously have no idea what the DD 214 looks like then because it DOES state if you are honorably/dishonorably discharged, disabled, etc. NO retired ID card will state “service-connected” because it is no ones beusiness. Mine certainly doesnt say that and I am retired due to a permanent disability. On the DD 214 under block 28 it DOES state why that person was discharged and above that it will say retired or honorable/dishonorable discharge. Oh and by the way you dont have to serve 20-30 years to be retired…Im only 24 so obviously I didnt serve 20-30 years. My ID card does however state at the very bottom on the back retired and on the front right hand box….Why is it HD beusiness if it is “service-related” or not? I mean do you even know what that really means? I bet you dont. Its very offensive to all who have served that you think you have the right to “define” us in your own terms and deny us what HD have offered, all because you dont understand the meaning of YOUR OWN policy!!!
I am all in favor of having a policy on any subject you (HD) choose but, you need to ensure that policy is dessiminated to your ENTIRE STAFF….the policy of MILITARY DISCOUNT FOR VERTERNS in particular.
After today’s experience which amounted to less than $20.00 I will no longer be spending my hard earned money in your establishment::::::::::::Why? You ask. Well after several years of getting a military discount with absolutely no problem, this afternoon my ‘Department of Veterans Affairs’ card did not state that my service was ‘service connected’. (I challenge you to produce one of these cards that state ‘service connected) The cashier was doing a good job until I displayed my VA card……..that is when the transaction went off the track. He said he would have call someone find out what to do; who ever was one other end of the conversation gave the same answer concerning ‘service connected’. I said I wanted to speak to a manager. After 15 minutes a manager (Scott or Chris==had to call store and they were not sure who it might have been) arrived. I told him I very concerned in the change of policy for just last Sunday I had absolutely no problem with this issue. His answer was I guess I will have to call them about that. At that point I told him that I was in fact service connected after being Vietnam for more time than needs to be discussed. That had no effect on his demeanor which to me was less than respectful
YOU-AS A LEADING CORPORATION IN THIS COUNTRY THAT EXCERCISES FREEDOMS THAT ARE IN PLACE ‘BECAUSE’ OF VERTERAN NEED TO FIX THE PROBLEM.
Until I see, feel & hear that the ‘POLICY’ is fixed LOWES will get my business and the business of every veteran I know.
Just for informational purposes this incident was at your Jackson, Ms store on
I-55. The location in Brandon, Ms is wonderful.
As a Home Depot trained cashier, it does not surprise me about your attitude. I can safely assume that you never served. If you think that the service by all veterans should not be appreciated, remember this the next time we are called upon to protect your right to be so unpatriotic. Maybe during the next conflict, our soldiers should only fight on those sacred 4 days a year and let the civilians that support this policy fight the other 361 days a year. I’ll bet you even flew flags on your cars and homes just after 911. Then when patriotism wasn’t as cool you quit that too.
I hope this is clear too you, not just us stupid Veterans.
C’mon folks, Home Depot is lucky to break even after this 10% discount.
Read, understand (appreciate) and get with the program – As a Master Chief once told me when I was brand new to the service, “KISS” – Keep it simple stupid
All the Best,
“Hammer” Ret. USN
I had the same experience at the Home Depot on Liberia Avenue in Manassas. When I showed my military ID, the cashier said that I would have to go to Customer Service and register. Then she would have to put in my phone number to verify my eligibility. Obviously, I did not take the time to cancel my checkout procedure and visit Customer Service to register. I usually shop at the other Home Depot in Manassas (Streamwalk Lane), but went to Liberia Avenue because that was the only store that had what I was looking for. I am not opposed to registering, and will do so if I have to go back to Liberia Avenue. I have routinely used my military ID at the nearest store, but have not used my ID at that store either since I was denied because I have no idea who requires what. I don’t want to go to Customer Service and ask to register if they will not know what I am talking about. For larger purchases, I will continue to go to Lowes until I figure this out.
It was very embarrassing to be in a Home Depot ready to purchase items and told that my military ID was not accepted. I am a veteran and the card has been honored before,. In fact it was Home Depot that told me to go to the VA to get a picture ID sincemy original ID did not have a picture. I have told others of the patriotic gesture of Home Depot in giving the discount to vets only to now discover that it has changed its pollicy to give the discount ony to active or retired career vets. It is a slap in the face to vets to say that a discount will only be offered 4 days a year to those who have seerved their country and yet look as though you are patriotic and caring. It is very bad PR at the least and deceitful. Very sad situation. You should have your polciy posted so that others are not put in this embarrassing situation. The money you will lose by veterans going elsewhere will far surpass the 10% discount you could hae given.
Jerome ,The same thing happen to me today at the Canton OH Home Depot.
I will never ever shop at the Home Depot’s again.
I was in Lowe’s this AM, a manager now has to do an “override” on the register when you check out. …..and there was no discount on a sale item. Hmmmmm….. I bought something recently at H-D (less than $10) & no prob, I wonder what’s going on & when/will Depot follow suit? Seems like they put a nice acknowledgment to Active Mil & Vets & then quietly change the rules. Before I had my service connected VA card, I was denied over a yr ago on one of the qualifying holidays on my 214. This was my local Depot. I think a lot of the discrepancies come at store mngt level. the discounts don’t help the stores monthly numbers, so a store mgr will do anything he can to “up” his numbers. Just my opinion.
As a veteran, I do not expect anything for my service – I am proud to have served. I am VERY appreciative of companies like Home Depot who give back to us (who have served). I go out of my way to shop them, even with items that I wouldn’t normally purchase from a home improvement store. THANKS!! Only question is, how can I get registered to get the savings online?
I was in our local Pahrump store and was notified that they no longer give a discount to veterans. you must be disabled or currant on active duty. they did not or would not my VA I.D. card because I was not disabled.
I went in to my Home Depot in Manassas, VA yesterday and they told me I had to register with them in order to receive a retired military discount. This is confusing. Why should I have to register when my retired ID should suffice? It has my photo, it is valid. Is this something new? I’m frankly tired of businesses requiring my data. Businesses are getting hacked left and right. Lowes is not requiring this and they are down the street. If I can’t easily use my card at HD, I will instead go to Lowes where they are not being intrusive on my privacy. Please let me know if this is HD’s new policy that the manager said. Thank you.
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Per the comment below>>>>>>>
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Darren Ryan says:
November 11, 2010 at 8:51 am
Gary, we we do indeed accept DD214 and a valid driver’s license. This should help clarify what we mean. I will be sure to make the updates above! Thanks again, I appreciate your service and your comments!
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I took my DD-214 into a store and was still told they did not accept it. i purchased $75 worth of merchandise..
Who do I contact if this happens again?
Mike
Yesterday I stop by at MonteSol Home Depot, Bayamon Puerto Rico store to pick up a couple of items and was surprise to learn they stop accepting the red retired military card. We ask why and they said only the disable and active military card were being accepted as per instruction from the main office.
Your store manager in Blue Ridge, GA is not allowing discount for veterans
who do not have a valid military ID card. I am a veteran of 4 years active and 2 years reserve and 3 years cilivian duty during the Vietnam era. We came back to a USA that had mixed emotions about us and there were no cheering upon our return. Now you slap the vets with this policy. Either give discount to all vets are drop it entirely….Lowes and Ace in my town do not make a distinction between
active,retired, handicapped or Vets who served.
@ DannyLove:
Do you really expect to receive a discount when you are unable to prove/verify eligibility? This is an unrealistic expectation. People lie all the time. Do you believe people will not lie about something like this? Really? I applaud Home Depot & Lowes for offering the military discount and making it not just for active duty members. If you are able to provide an expired ID, I think they should honor your service – but, you should be able to produce a valid (even if expired) military ID of some sort.
There is no expiration date on a VA card
Just show your DD214, that is what I use. If you have lost it you can request a new copy. Every Home Depot has accepted this from me. You are correct that you would not have an Military ID.
I am glad they honor your and my service.
I am a retired US Navy reservist who has not yet reached age 60. Therefore my ID card is red. I shopped yesterday at the Newnan, Ga. store and presented my ID to the cashier, as I have done many times in the past, and received the military discount. To my surprise she asked “What kind of ID card is this?”. I was surprised as I have not been questioned before. She then pulled out a card that listed the approved military ID card colors/designations. Red ID cards were not on there. I have to tell you guys that Lowe’s is directly across the street and has NEVER questioned my ID. I usually don’t spend the time researching this sort of issue. I would just go to Lowes’s. This one bothered me though. Also as a courtesy, I thought I would let someone in the corporate office know about it. Home Depot, look at how long this blog is with complaints about the military ID policy. If I were in charge I would do some damage control and start being proactive and fix this thing. Lowe’s is winning this one guys.
For now on is Lowe’s for me they truly honor all veterans.
I shop at the local Home Depot here in San Diego. In the last year I remodeled 3 bathrooms, a kitchen and several other projects. I have received almost $1500 discount savings over the year. There has never been an issue, I just flash my military i.d., in fact the cashiers now know me and when I start to get the i.d. out they inform me they’ve already given me the discount. I love it, it more then covers sales tax. I don’t understand the confusion at other Home Depots. Hard to beat prices with 10% discounts, and I also get good service at Lowe’s with military discounts.
Terry, you miss the point in the argument. Those of us getting angry are those of us without a military ID card to “Flash”. We are veterans with DD214s who served our country, but are not worthy enough to get a discount for it. As this article states, DD214s are only accepted on Memorial Day, Independence Day and Veterans Day.
The confusion is caused by veterans believing the discount is for all of us veterans and not a select few; therefore, we are frustrated at the clerk or local manager for not providing us a discount when we thought we were going to get one.
Wow. Everyone is so angry with Home Depot. We (military personnel) are lucky they even offer a military discount to begin with. They don’t have to. A majority of retail places don’t. And if you say that Lowe’s does…well that’s great, but they’ve just been riding on Home Depot’s heels since they’ve opened; plus their prices are typically higher on most products anyways (so the discount doesn’t help much). I’ve never had trouble receiving the military discount at Home Depot when I show my military ID. If you are having trouble, you may be speaking with an employee that is not familiar with the policy. I wouldn’t take it out on Home Depot as a whole. They have always been very supportive of the military…every time I go into their store, I notice their recognition displays for their veteran employees. I appreciate their support and discount. Again, they don’t have to offer it.
Military folks don’t want to be called whiners and then turn around and whine some more. Each of you have a choice – either shop at Home Depot or go somewhere else.
If you think you are such a huge group and will have an adverse effect on the company’s overall profits by going elsewhere you are sadly mistaken.
And the idea that independent stores would group together and offer a discount is ludicrous on it’s face. Those stores are having a difficult enough time just staying afloat now. Every dollar counts for them. Why would they give money away just to gain a few whining customers who would still be unhappy.
Veterans – all you ever hear is “Gimme Gimme Gimme” from them.
That’s cuz you probably not a vet!
Yes, we have cementeries here and around the world have many veterens that answered the call to give it ALL!!
I am amazed how much the staff at the Home depot store here in Flagstaff, AZ went out of their way to NOT apply the veteran’s discount. I am grateful the Marines I served with did not have the same attitude towards their service to this country.
Judging by the majority of the comments I see posted, this is not an uncommon occurrence. Unfortunately, it appears the management does not read the comments, or even worse, just simply doesn’t care. The attitude of this corporation is pretty sad considering we are a nation at war.
I have been a loyal Home Depot customer since before the first store opened here. Prior to the first store opening here, I used to travel to Phoenix to shop at the Home Depot stores there. From now on, I will do my best to spend my money elsewhere.
Independent Building supply / hardware stores in cities that have HD stores could band together and offer the discount the hd’s of the world have taken away.
Their chance to fight back and gain market share from the big box stores.
Motto: We offer ALL vets 10% discount!
I really wish people who comment would stop calling veterans and active military WHINERS. HD **offers** the discount but then randomly denies it, depending on the whims of the store personnel, so you can’t blame veterans for asking when the discount is offered. It’s not like they’re getting great pensions or million dollar insurance policies. Great that HD offers this program; sad that it doesn’t work.
the military discount here is a joke. it does not apply unless you’re paying full price for something. if the item is on sale, there is no discount to veterans. essentially, everyone will get the same deal and there is no advantage for military folks. we recently purchased a washer/dryer and bought from lowes because they would apply a military to the overall purchase while home depot would not. sad they don’t really advertise their policy correctly.
I had a problem getting the discount today (on Veteran’s Day)…
I am no longer active duty, I do not have an ID, but the policy says, “In addition, a 10 percent discount is also offered in recognition of Memorial Day, Fourth of July, Labor Day and Veterans Day at all U.S. Home Depot stores for all other military veterans. So as a veteran, we invite you into our stores this weekend to take advantage of the discount.”
But the cashiers do not know this, today, my cashier insisted that I needed a valid ID… I showed him my DD 214 and he said his boss said that it had to be an ID. Clearly y’all need to do some training ahead of the special military discount days.
Pat i am a former Marine 1948 to nov 1952 i had no trouble at home depot showing my Marine id for several years untill a young smartass cashier said my Marine id was OLD I said so am i 81 I have no trouble at LOWES
Darren,
Reading though most of your blog’s comments, it appears there’s a lot of misunderstanding about the discount by both customers and home depot employees. It seems to me Home Depot Corporate, creator of the discount, would require All stores to post signs (furnished by corporate) at each store’s entrances/service desks: if the store offers the discount, who’s qualified (daily or holidays), and what “qualifying proof” is acceptable. Seems this simple solution would solve the large problems of confusion, poor customer satisfaction, and loss of customers to competitors — Just sayin….
Anyhow, thank you Home Depot!!
Re: the “year-round, 10 percent discount, up to a $500 maximum,” in your blog @ “The Home Depot Veterans Discount Program* (Updated) — Does the $500 maximum apply for each purchase or per year?
Thank you,
Mike
Nov 11, 2011
I took my father shopping today at Home Depot, and he was wearing his WWII Pacific Campaign baseball cap. A clerk saw the hat and suggested he ask for a 10% Veteran’s Day discount when he made his purchase (we had also heard about this discount from the local American Legion). We got to the counter, and reluctantly he asked if he could obtain a 10% discount…this led to all sorts of confusion. My father isn’t retired military, although he is a wounded vet with 8 years service. He doesn’t have a military ID that would currently let him enter a base, and thankfully, he does not go to a VA hospital, so he dosn’t have a VA card.
He did, however have his American Legion card, his Order of the Purple Heart (for wounded combat vets) card, and his Purple Heart Driver’s license, but none of these would suffice. The Veterans Day discount was specifically supposed to be for all veterans but a lot of vets are falling through the cracks.
Frankly, he didn’t even care about the 10% discount, but if you’re going to offer this, and advertise it, you should have this dialed in…he had more than enough certification to satisfy any questions…especially for the Veteran’s Day program, which is once a year…
I do wish that the cashiers would get their military discount policy straight.. I asked for a military discount yesterday, showed my spouse ID, and I was told no. I was told that it was only for active duty personnel.. I was told that they would give me a discount if my husband came in and showed them his ID..
Uh, I’d love to have him come in, but he can’t because he’s DEPLOYED right now.
They showed me the laminated flyer that had their policy on it, I pointed out to the cashier that it clearly said that everyday discounts were for AD, and their dependents including spouse and children.
The cashier said that because my ID was red, it meant that my husband was National Guard, and therefore it excluded me because National Guard wasn’t considered Active Duty. Instead of arguing, I just swiped my card and left the store.
After having a cashier imply that my husband (who is on his 3rd tour in the middle east) isn’t a real soldier, I don’t think I’ll be back..
Wow, all the whining vets almost make me wonder what kind of servicemen they were. No one HAS to give a discount, and if they do with certain restrictions, such as serving long enough to be retired or unlucky enough to be injured, just be glad for those that do get it.
I did not serve to get benfits, matter of fact, I am a Vietnam era vet, and am just glad that finally after the first Gulf War vets were appreciated once again, unlike when I came home.
I’m in the group that only gets the “few times a year” discount if even remember about it. I shop Home Depot because it has what I need, is convenient, and usually competitively priced.
PLUS for an ID I was given about 20 copies of my DD214, one of which everyone is supposed to have on file at the county records.
That has always worked for me.
I am a General Contractor in San Jose. Up until recently I was able to get the 10% discount by showing my Vet card to the casheir. Now they updated their policy to deny all vets if the words “Service Connected” is not on the card.
This new policy is to LIMIT the discount to many vets. Home Depot’s new policy sucks and so do the very rude clerks who seem happy to deny the discount as if the 10% discount was money from their own pockets.
HOME DEPOT: Either have a 10% discount available to all vets who have a valid I.D. card or discontinue it. YOUR NEW POLICY is unfair and causes me embarrassment in front of other waiting customers. Your clerks are rude and think that they have this new “POWER TRIP” and they enjoy being able to tell me I do not get the discount.
Home Depot is a very large corporation and while the policy was intended to thank the many vets for their service, some one sitting behing a fucken desk
in the corporate office has now decided to play god in an effort to reduce the amount of vets elegible to receive the discount..
I spend 75K to 120K IN THEIR STORE A YEAR AND THIS IS HOW THEY TREAT A VET WHO SERVED HIS COUNTRY FOR 6 YEARS. Thanks for nothing Home Depot. I wil now continue to bash your store on every web site until you realize that a vet is a vet, is a vet. We faught for YOUR freedom and while you should be praised for the original policy and it’s intentions, you should be ashamed of the new policy which discriminates which vet get a discount and which does not.
CHANGE YOUR STUPID POLICY AND LET ALL THE MEN AND WOMEN WHO FAUGHT FOR YOUR FREEDOM GET THE DISCOUNT. ADDITIONALLY, TRAIN YOUR STUPID CLERKS TO STOP EMBARRASSING THE VETS IN FRONT OF WAITING CUSTOMERS BECAUSE THEY ARE ON A F…N POWER TRIP.
Listen to yourself, a$$jack… you need to get your head examined.
So what you are saying is that you want to use the veteran discount to line your pockets. And you are upset because you can’t increase your profit because they won’t give you the discount. Sounds to me like you are abusing the whole idea of the veteran discount. Looks like the store manager should bounce your scamming butt out the door.
WOW! I coun’t have said that any better, thank you sir for speaking for all of us veterans.
My comment was a reply to Mr. Richard.
Home Depot is full of shit…they give anyone the discount….Vet or no vet…they lie!!!!!!! Veterans are streated no better no worse….YET these bastards want Veterans to think they’re special……It’s a BULLSHIT and Home Depot should be ashamed!!!!!!!!!! Their corporate color has it right…it’s a TRICK for vets…not a Treat!!!!!!
Veterans and all military need to learn to READ!
VALID ID VALID ID!
The Home Depot Veterans Discount Program* (Updated)
As we announced earlier this year, we offer a year-round, 10 percent discount, up to a $500 maximum, at our U.S. stores to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. We offer this discount to thank them for their outstanding service to this nation and to help make their homes more comfortable and safe. Customers requesting the discount should present a valid military ID.
In addition, a 10 percent discount is also offered in recognition of Memorial Day, Fourth of July, Labor Day and Veterans Day at all U.S. Home Depot stores for all other military veterans. So as a veteran, we invite you into our stores this weekend to take advantage of the discount.
Customers requesting the discount should present a valid military ID.
a dd214 is only good on the holidays!
An expired military ID is NOT VALID!
BE THANKFUL THEY OFFER A DISCOUNT! BUT PLEASE BE SURE TO LEARN TO READ!
So. . . . I understand that veterans need to educate themselves. . . .has anyone that agrees with such statement considered Homedepot has used this ‘sales pitch’ as a marketing scheme and I am positive the company has also benefited from business relationships/deals based on the belief that military personnel are being given a discount on purchases. . . . I believe the work veteran should be removed from the sales policy and replaced with ‘select military personnel’. . . after all since when is it acceptable to ask a U.S. citizen to disclose medical status???? (If my memory serves me well this would be a HIPPA violation) By the way, how about not saying the over used phrase ‘Thanks for serving our country’ because clearly you need to have nearly lost your life or not have the mental capacity you once possessed or active/reserve/retired. So I will be sure to tell the very next person that says ‘Thanks for serving our country’ that I am not active/reserve/retired and it’s none of their business if I am disabled and thanks anyway.
So let me understand your policy on Military discount.
I should have lost a lag, arm or be paralyzed to receive your 10%. I think ill take my business to Loews
I just left Home Depot for the last time. I have spent a ton of money in this store, I remolded my entire house from the same Home Depot in Virginia Beach the discount is only good for 500 dollars I can not begin to state the amount of times I have spent thousands of dollars. I refuse to give them a copy of my active duty military ID card that has my social security number on it they can pull my address out of the computer system they have my full name. In the military you have to fill out disclaimers all the time but someone I do not know who could ruin my credit LOL not going to happen Home Depot.
Here I come Lowes
If Home Depot is going to honor the military (and some veterans), why not honor the many firefighters, police, and emergency responders who put their lives on the line each and every day? How about a student or senior citizen discount? Everyone’s entitled to something, right?
Seriously people, quit your whining! This country is going down the tubes because everyone seems to think that they are “entitled” to something for nothing, or next to nothing! I have news for you: the only entitlement that we have in life is that we will all eventually be worm food. Nobody owes us anything, except ourselves!
If you’re going to cry, whine, or throw a life-altering temper tantrum because Home Depot or Lowes is playing by their rules, then you’ve really got serious problems that run knee-deep.
Tim, as an Active Duty airman, I can understand your reluctance to show your CAC with the SSN on it to a cashier, let alone at HD. I certainly used to be!
The newer versions of the CAC replace the Social Security Number with a unique Department of Defense ID number. I don’t know your basing situation, but you may be able to ask at your Pass & ID (or equivalent) office to have it reissued.
It does come at a price, though: usually when I go to records, medical, etc they ask for my CAC so they can enter my SSN to pull up my files. They flip the new CAC over, see there’s no SSN, and verbally ask you for it. This is on base, so there’s less risk, but you still end up sharing it.
Recently, Delaware instituted a program that has motor vehicle issue a Military Veteran picture I.D. to help the 30 or 40 year ago Vets take advantage of discounts that go beyond H.D. and Lowes . I presented my Drivers license and DD 214 and had my card in 10 minutes . Branch of service is shown . No S.S. number or unnecessary personal data is on the card .
I used it at H.D. on a Power Washer and major appliances recently . Today I went to buy a Thermostat at Lowes . I was behind a guy who showed some kind of military card and got the discount with no problem . I was told that my card was not acceptable . The cashier showed me a sheet with acceptable cards and the much heralded Delaware picture I.D. was not on it . I left the Thermostat and went to Home Depot and got the discount . So go figure ! I think both outfits have a big problem with this mess . Either offer it to all vets or stop it except on Holidays.
You can’t have the cashiers dealing with all this confusion without causing lots of very poor public relations. Businesses that try to decide what level of military service is worthy of recognition will do more harm than good to their brand . The draftees that were pulled out of the beginnings of their civilian careers and served with honor will be pissed for sure . I can’t imagine executives deciding that unless these draftees got wounded and can prove it in a certain way, they are not getting any discounts. The retirees and active duty people already have the PX for discounted goods unless they did away with them in the past 40 years but more power to them anyway.
I’ll see a store manager and get prior approval or denial on any major purchase in the future
at either place . Its not a good feeling being rejected in front of a line of people who are trying to get checked out. Its also not a good feeling to have something taken away from you that you had for a year or so with no warning or explanation.
Today my husband and I went to the Home Depot at Harrisons Crossing in Fredericksburg VA and were told that we could no longer use our military discount.
The clerk told us if we wanted to continue to get the discounts that she would need our phone number and military ID card so that she could register our information with Home Depot. I personally do not like giving my phone number out, and until I get my new military ID cards late next year, it still has my husband’s social security number on it. Why do they need this information in their computer system? When you ask for the discount they make you pull out the card so they know it’s valid!!!
Lowes and Home Depot are about the same distance from our house. Lowe’s gives us the discount every time we go in there. It looks like I won’t be going to Home Depot for anything… Lowe’s will get my money now!
As a reminder… the photocopying of US Government Identification is a violation of Title 18, US Code Part I, Chapter 33, Section 701 and punishable by both fine and/or imprisonment.
I too fell victim to Home Depot’s “Non Military Discount” this weekend. I went to my regular/favorite Home Depot (the one that ALWAYS honored my military discount (sale item or not) and purchased a new washer and dryer. At check out, I handed the salesperson my military ID and he said “why are you showing me that?” I said I wanted my military discount.. His reply was that these items already had a 10% discount. I asked for him to show me the policy in writing, (he could not), I asked to see the Manager on Duty he told me the same thing, he also could not show me the policy in writing, but said my military ID was a considered a “coupon” and therefore the offer said, “could not be combined with other coupons or offers. This was totally ridiculous, since I always take advantage of sales when buying big ticket items such as snowblowers, generators and powered garden equipment. Since my son was there with me, I did not want a confrontation, so I finished the purchase, but it is my last purchase at Home Depot. I will go to Lowe’s from now on since they apparently know how to treat the military….Thanks for nothing Home Depot!!!!!
On a visit to my local Home Depot and showing my Va card I was informed that it was not acceptable since it did not have that my disability was service connected. Since when is it any business of a corporation like Home Depot how my disability was received, the important thing is that I did serve this country proudly 1973-1977, or where I was stationed . The fact that I have a VA issued card should be enough. When a company says that they will give veterans a discount I do not have a problem with providing proof of my service burt then to be told it is only for certain veterans it infuriates.
I am a Viet Nam era Navy Reserve veteran and I always receive a 10% discount from Home Depot. They give this discount when I show my service I.D. with out hesitation. Some cashiers even thank me for my service which is especially nice. I’m sorry that I can not say that about their major competitor who makes a big deal about having a manager approve your card so you have to wait to be checked out. This manager check implies that my card is fake and I am dishonest and am doing something wrong for displaying my vet card. It make me hesitate about doing business with Home Depots competitor. Thank you Home Depot for your contined support.
“The Home Depot Veterans Discount Program* (Updated)
As we announced earlier this year, we offer a year-round, 10 percent discount, up to a $500 maximum, at our U.S. stores to all active duty military personnel, reservists, retired or disabled veterans and their immediate families.”
So now, those of us that served and weren’t “lucky enough” to be wounded or have another service connected disability or stayed in to retire, are flipped off by Home Depot. Well, thank you very little, and hellloooo Lowes!
The way I see it: Today was my last day inside a Home Depot store. My VA card was diss allowed for the 10% discount……. or until I said I would just go to Lowes, then the mgr said OK I’ll do it just this one time. Hey who needs the hassle? Just go to Lowes in the first place. HD likes receving the publicity of claming they support Veterans……… which they do……. just not All Veterans. By the way HD I have spent an average of 1,600.00 per month @ HD for the last 20 yrs………….. see ya
Me too! The local HD just turned me down for the discount because my VA issued ID did not state “service related”. I was at the checkout counter with a cart load of lumber, ten bags of concrete mix and several gallons of custom mixed paint. I promptly walked out. Hope they can sell that custom paint to someone else and have fun restocking all that lumber and concrete mix. lol Went over to Lowes and they gave me no hassle. Lowes will get my business from here forward, even if they discontinue the Vets discount offer. No more Home Depot for me unless, of course, they change their policy to include all vets. An apology would help some, but I doubt that will ever happen. bye, bye HD…
Darren, From the perspective of a contract fundraiser for 3 non profit military charities and a previous social media expert. This blog and posted comments is very damaging to potential partners or beneficiaries of Home Depot and highly promotes your competition.
My professional suggestion is to remove the ability for public posts on this blog and do some serious damage control. In the public eye PERCEPTION is REALITY and the more people who read these negative posts above, the worse the perception of a program that has great intentions.
Darren Ryan,
One of your cashiers that I encountered at the Home Depot at 15050 Jog Road, Delray Beach, FL 33445 today is seriously misinformed about the veterans 10% discount. She said it’s only valid on holidays, which is not true, and she said my DD Form 217 AF, Certificate of Service Armed Forces of the United States, is not a valid form of military ID, which is also not true. She said only a DD 214 is accepted. Although I have a DD 214, it is a large document, 8 1/2″ X 11″, and it’s too large to conveniently carry with me all the time. I also showed her my new Florida drivers license which has a “V” for veteran shown on it. As you may not be aware, a DD 214 must be presented to obtain a “V” on a Florida drivers license and it is proof of military service. She said that my drivers license isn’t valid proof of my military service either. However, she finally reluctantly gave me the discount still claiming “according to corporate” my IDs weren’t valid for the discount. I told her this was the only Home Depot location that has refused to accept my ID. Please contact the manager of this store and ask him to properly educate his cashiers so that other veterans will not encounter the unpleasantness I did. Also, please confirm to me that this action has been taken so that I will know to expect appropriate treatment in the future at this store. For your information, all Lowes stores I have visited in this area have readily accepted my military ID for their 10% discount. Thank you.
First it was we will not give discount without VA Picture ID. went to VA got card,Next after 6 months no more discount unless card says Service Connected, I am a Navy Vet who is disabled but it makes no difference to home depot. Lowes is still the best and cheaper to. God Bless America
Thank you Home Depot,
I am thankful for the little help your 10% discount gives me every time I shop at your store. As an active duty wife, every penny counts. I will continue to shop at Home Depot and than you for supporting our troops and retirees!!
I bought a $1800 Shed Kit, at Lowe’s, and got a $180 discount. Lowe’s didn’t even bat an eye when I asked for the discount. HD needs to catch up.
My husband and I have made many trips to our local Home Depot and are so thankful that they offer a military discount! At some locations we’ve been in the past, particular cashiers were not familiar with it but once they asked management it was always honored. We live in Colorado and have never had an issue.
Thanks Home Depot, for allowing this discount to continue. Not only do you make our choice easy by honoring military men and women, but by always having outstanding employees that have a smile and are ready to help. While remodeling our house (2 years and counting), we very much enjoy each Saturday morning visit with our yorkie, Pierre!
Thank you!
Lowes offered me the Vet 10% without any hassle or arbitrary restrictions. I did not know the discount existed until the sales clerk saw my VA card in my wallet and graciously offered the discount.
I am sure Home Depot initiated the program to generate goodwill and then fall on their sword with this kind of publicity. It is a shame to see a good store with a Barney Fife apparently making the rules.
Go to Lowes discount all day every day all year.
This month Home Depot began enforcing their policy that ONLY Veterans with “Service Connected Disabilities” can routinely receive the 10% discount (exceptions: Memorial Day, July 4th and Labor Day weekends). In case you didn’t know, Home Depot adopted the discount program under competitive pressure only after Lowe’s instituted theirs as a “thank you” to Veterans. Under this policy, most Veterans will not receive a discount – only the disabled ones will. Sadly, Home Depot does not care whether a Veteran honorably served his country; instead the distinction is whether the Vet was injured as a result. As a result of their decision, the thousands of dollars I spend annually at H
As of this month, Home Depot has begun enforcing thir policy that Veterans without a “Service Connected Disability” are ineligible to receive the 10% discount except on holiday weekends (Memorial Day, July 4th, Labor Day). Veterans have to show their ID to the clerk and if the SCD language is not on the card, there is no discount. Home Depot adopted the military discount only after Lowe’s instituted it because of their respect for Veterans. Now it is apparent that Home Depot is not interested in whether Veterans honorably served their country, they only care if the Veteran is disabled. What a farce. My local Lowe’s welcomed the few thousand dollars in business I gave them this month as a result of H
I had the utmost displeasure at a Lewisville, TX Home Depot tonight when I presented my retired ID card I was told it was no good because it didn’t say CONNECTED. When I asked what that meant the clerk became rude and broke out a book and proceeded to show me the card she needed to see. I showed her my ID card was in her book and she said that it didn’t count except during the holidays. So I broke out my disable VA card and she proceeded to examine it to look for the word CONNECTED. She was rude and putout that I was persistent. She only gave me the discount because she saw the word CONNECT on my disabled VA card.
I have travelled through out many Home Depots in the US and I have never been treated this rudely. The clerk was extremely disrespectful in all aspects of the transactions we completed tonight at the store. If it wasn’t for the specific product we required we would have aborted the transaction based on her behavior. Just like many other posters previously Lowe’s is looking like it is now the primary store for our business.
I went to HD today to get a microwave. When I got to the register I was denied the Veteran’s discount like they have been giving for over a year. They only give a VETERAN’S DISCOUNT a few days per year, but what they give all year is a MILITARY DISCOUNT. So keep in mind that you won’t get anything for your service to the country from HD unless you shop only a few days per year. Thanks HD for your feelings towards those who protected this country so you could have a business in the first place!
Hi Darren, and I’m sorry I cannot give you specific details on who I am since I work for the VA. I have been receing an influx of Vets who are explaining that our government issued Veterans ID does not meet the requirements stated in your policy i.e., all other Vets receiving the discount year round. Can you please contact the Home Depots in Concord, Newington, and Rochester Home Depots and explain that this 10 % discount is indeed intended for all Vets year round as you have explained to some of our Vets on this forum please. Our new VA IDs DO NOT state whether Vets are service connected or not. Thanks.
Good intentions, but the problem is with Home Depot’s implementation of the discount. It is inconsistent at best. I was told today by corporate that the every day 10% discount is for all veterans, but only those with a picture Id. By law, many veterans such as myself cannot get a picture Id, therefore the policy discriminates. Home Depot, fix your policy or just get rid of it completely.
It seems that there is alot of msinformation going out to different stores which is creating alot of animosity towards HD. Bottom line is that if you do not get a discount when requesting it and it matters that much then ask to speak with the manager on duty. If you get no help write HD corp. and send a copy of reciept and ID and I would bet they will try to make amends somehome.
We are veterans, this does not mean we are given this discount by right but as a thanks.
I personally have had mixed results when requesting a discount. The store in Schenectady, NY continues to tell me that they dont do discounts anymore unless you are in uniform while other HDs that are just slightly north have no problem at all giving the discount.
I too asked for the meager 10% discount and could provide a DD214, military driver’s license, etc… but could not produce one of the only 3 ID’s they accept so they refused. Lowes gives the discount with no hassles. True story: while I was in the checkout line at my Lowes on US19 and SR580 in Clearwater, FL, the cashier asked the elderly man in front of me if he had served in the military (I think he had a VFW hat on). He said he was a Marine in WWII. She told him about the 10% veterans discount and asked if he had a VA ID, but he said it was in his car. Instead of making the little old man go out in the heat to get it, she said “show me a Semper Fi tattoo and the discount is yours”. He proudly rolled up his sleeve and got his discount! Home Depot would have told him to pound sand.
That cashier should be promoted immediately to a management position. Not only was she very kind to the old vet, she is obviously very intelligent and creative to boot. Those are very valuable assets in the retail trade. HD management must have their heads up their…
HOME DEOT says it will match Lowes prices … well as a Vietnam Vet I still bet 10% off at Lowes stores. I guess they “sometimes” match competitive prices! Shop LOWES
Some vets get the 10% and some don’t. Unfair.
I recieve my discount without any problems whatsoever every time I go to the home depot in Westerly, RI. Every register has a lamenated picture of accepted ID forms for the discount at the register.
I am retired from the USN and make every effort to shop at Home Depot, not just because of the discount, but because Home Depot recognizes my service.
I am ashamed of the people who have villified Home Depot and made it appear that their efforts are unappreciated. If I ran Home Depot I would just stop the discount to end the bad press.
It is obvious from my experiences that Home Depot has a program in place to reward Veterans and the issue should be with individual stores, not the corporation, if the program is not properly administered. I would suggest that anyone who has a problem obtaining the military discount contact Home Depot Headquarters instead of tarnishing their reputation on the web.
Very disappointed in Home Depot…..
I have not shopped in a Lowes in quite some time in appreciation of HD’s generous policy toward all veterans and actively encouraged others to do the same. Today I was informed in the store that their policy had changed and that the only veterans who qualify for the discount were those with a service related disability – VA card required, no exceptions. HD, please reconsider your policy change for those of us who have served but no longer qualify for your veterans program.
Looks like I will return to my older shopping patterns – HD when they have something on sale and Lowes the rest of the time simply because it’s a mile closer.
Mark
US Army, Desert Storm
Can you please tell me the current Veterans discount policy? We have been told at our local Home Depot that the policy changed to only offer this discount on holidays except for active members.
Thank you
I too tried to see if Home Depot still gives a discount to Veterans. IT doesn’t matter that I’m a member of the American Legion, VFW-Veterans of Foreign Wars, and DAV-Disabled American Veterans. I don’t have a military ID. I”m not in the military anymore and I”m not retired from the military. Why don’t they take this off their website. I didn’t read the comments. I just read this page and went to Home Depot and felt like an idiot.
Today was the FIRST time, in years, my 40 year old military ID was not good enough for the 10% veteran’s discount. Used it just last week in Atlanta. Apparantly it is up to the individual stores. I could always count on this courtesy when I shopped at HD. It was one of the things that made them “different”. Before, I never looked elsewhere. Now, I will have to comparison shop. This was a bad publicity move by HD and will have some negative effects I would think. I know I came home, logged onto Scottrade and sold my HD.
My husband’s Drivers license indicates Military Veteran which of course was verified upon even being able to get it noted. Lowes accepts his Drivers license for a 10 percent discount with no problem. Home Depot however requires a special application and gave him an ID repremand when he was buying paint. When mgr. from Home Depot said he should email customer service, they just repremanded him again telling him that a VET id on his driver’s license was not good enough. My husband and I are no longer on their mailing list. Lowes has always had better customer service anyway and honors retired vets. That’s loyalty enough for us.
Over the last several years, I have spent literally thousands of dollars at Home Depot for building supplies and appliances. As a Vietnam Veteran, I’m troubled that the HD’s Veterans’ discount is not extended to former military like myself. Owing to the fact that we like Behr paints and I have Ryobi tools, I may be forced to shop at HD from time to time but you can rest assured that the bulk of my future purchases will be made at Lowe’s. Thank you for your service? How disrespectful of you!
it should be only one who fought for the United States not anyone who was not in combat that is what VFW stands for what ass holes
many retired ones never ever left into a combat area or shot a gum so sad
As a Vietnam era vet i said this:If it wasn’t for our support you wont be here ass hole!
I am a vet who is a veteran of foreign war VFW was in Vietnam 1965 and 1966 was RA but this affects drafted men as well I got out and joined the VFW my ID has my name and on the back states, I was in combat in far east Asia now they both give a 10% discount for vets accept the Vietnam vet who did the fighting they say we need a picture ID which no one who was RA for 3 years or a Drafted man for 2 years has one , only retired people get a picture ID or unless they go to a vet hospital 90 % do not have this it’s not the 10% it’s the Vietnam vets are put done one more time, PLEASE HELP I have tried to talk to both companies at corporate levels both neither bother to reply I have talk to many other veterans which all say the same thing we are soldiers of a lost war..And once again the 80.000, men and women dead on the wall in DC we are not as important as the 1200 who have died in this war, so SAD
Thanking you
WHY WONT YOU HELP JUST A FEW REASONS YOU SHOULDi know many of us vet who were shot at and not allowed to get the 10% by the way its not the 10% its the vets of Vietnam being screw again i guess we will always be the forgotten war heroes,how do we get a class action suit to make aware of this wrong doing HELP US get the news involved get TV involved lets not go down with out a fight,i know a lawyer out there is a vet out there and can think of a way i have a 1000 names who have been told NO from coast to coast..help all vets thanks and God bless America
- Show quoted text -
Home Depot and Lowes 10% Military Discount Available Everyday
by RYAN GUINA on MARCH 28, 2010
Unfortunately, The Home Depot does not list its military discount policy online. However, the gist of it is this: We proudly offer Active and Veteran military a 10% discount on their online or in store purchases. Please contact Online Customer Care at 1-800-430-3376 and place your online order over the phone for a immediate discount or bring your ID to your local Home Depot. However, this may not be used in combination with any other
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Mrs. Jo August 6, 2010 at 12:05 pm
As far as I know, Lowes in Conyers GA still offers the discount.
Our business has been withdrawn from Home Depot. My husband is in the Middle East and we just bought a house that requires LOTS of work. I am taking care of it all on my own like many military spouses out there do.
Even one of their credit card selling points with me was that I would ALWAYS get 10% off. The last time I was there the cashier (Debbie) gave me tons of needless attitude (like she was proud of the fact) and said that they would only give my husband a discount. As long as he is active duty. As long as he also has a valid driver’s license. I am not qualified. Shame on them. My card is being paid off. I will not buy from Home Depot!
I understand that businesses are cutting back and saving money with the state of our economy being what it is and all. But penalizing military families just doesn’t seem justifiable to me.
The thousands of dollars that will be spent for my husband to come back to a nice home will be given to LOWES.
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John Kittle August 16, 2010 at 2:28 pm
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Alan Gross August 28, 2010 at 4:19 pm
I’m disappointed to read some of the earlier posts. I use a blog on my web site to get information like this out to military personnel. If Home Depot hasn’t made their policy clear to the cashiers, they should.
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Cecelia August 31, 2010 at 4:21 pm
From what I have been told, each store’s manager reserves the right to decide whether or not to give a discount. In Oklahoma where we are, the Home Depot down the street from the AFB does not give a discount, whereas the other Home Depot stores around town do.
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Ed October 26, 2010 at 11:37 am
I was told the same exact thing (each store’s manager reserves the right to decide whether or not to give a discount) by a borderline rude cashier at a Home Depot near Ft Meade, MD. So, I left my items at the counter and took my business to a Lowe’s right nearby who gladly gave me the 10% and a smile…….
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ROBERT FAVOR September 4, 2010 at 2:44 pm
i served in the us navy (52-56) and was in the reserves until 1960. The two Lowes in Abilene, TX. advised me my DD214 would not suffice, Must have a small lamenated card. Those were not issued back then. So I say to hell with it, just another gimmick to get someone in the door.
Cliff Fargason October 28, 2010 at 10:59 am
To quote from the article “Lowe’s now offers a 10% military discount to all active duty military members, members of the Guard and Reserve, retired military members and their immediate family members.”
Based on the years that Robert reported as being in the military, it appears that he does not qualify for the discount.
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Ryan October 28, 2010 at 11:34 am
Bill, the Lowe’s and Home Depot discounts are only available on a daily basis to active duty, Guard/Reserve, and retirees – and those who qualify should have an official military ID card. Lowe’s and Home Depot often extend the discount to all veterans on military holidays such as Memorial Day, 4th of July, and Veterans Day. When they do this, they usually require some proof of military service, such as a VA Card, DAV Card, DD Form 214, VFW membership, American Legion Membership, etc.
I disagree that we have an ungrateful nation, and to make a blanket statement about our nation based on the actions of a few companies is a poor way to approach life. Take a look at these Veteran’s Day Discounts. These are just a few of the nationally available discounts available on Veteran’s Day; this doesn’t even take into account local and regional discounts. These companies don’t have to do this, but they choose to do so as a way to honor vets. And that includes all Vets, including those who served long ago.
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Mario DiLeo October 30, 2010 at 8:34 am
Lowes does not honor the form DD214 as proof and there is no veterans card for us who served in the 50,s…went to every organization with no luck to obtain a VA Id Card
Woodsy97845 November 9, 2010 at 8:07 pm
The Home Depot in Ontario Oregon will NOT honor the disabled veterans ID card. I about walked out of the store, leaving $1500.00 worth of purchases on the counter when the manager finally “gave in”. He stated that the disabled veteran medical card is not acceptable ID for the discount. Needless to say, I have no intentions of shopping at a place that advetises a discount and then makes you fight to get it.
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Rebecca Miklas October 22, 2010 at 4:01 pm
If I lived near you I would make a copy and shrink it down for you. Then laminate it and you are good to go. We too here is PA have dealt with that as well.
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William November 2, 2010 at 11:19 am
I am currently in the military on active duty and EVERY veteran can get an ID card. You have to have one to prove your DEERS enrollment to get your health benefits. (I know because I work in patient administration.) You can go to your local reserve/ national guard station and get one if you have a DD 214. My mother is a dependent of service member from the 60′s and even she has one.
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Lloyd November 2, 2010 at 1:23 pm
William
Not every veteran gets a card or is eligible for DEERS. If they are a military retiree or rated 100% disabled by the VA they will have a card and be eligible for DEERS, including spouses. However, if one has registered for benefits through the VA (i.e. home mortgage, education, medical, etc.) they will have a card indicating they are a veteran. That being said, a store clerk, department head or store manager, if not themselves a veteran, may not recognize a VA document as readily as they do a DOD ID card. A little communication/education could go a long way here. It may mean elevating to regional representatives or corporate levels. I guess a place to start would be customer service 8xx numbers.
Another avenue would be through one of the veteran service organizations (American Legion, VFW, AMVETS, DAV, etc.). There are many of these to pick from, and you don’t necessarily have to be a member to get their support. They will have the body count (#s of people) to be able to influence some of these corporations.
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Lloyd November 2, 2010 at 1:48 pm
BTW, I forgot to mention (I got in a hurry), I am a 26 year active USAF retiree. I have been receiving medical care through the VA ever since the DOD kicked us out of the military health system 20 years ago. I have purchased a couple of homes with VA loans and used my VA education benefits to get a Commercial Pilot rating and an Airframe & Powerplant rating.
I would like to take this opportunity thank all veterans for your service to our country. My hat especially goes off to those being placed in harms way currently.
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Joe November 4, 2010 at 6:34 pm
Lloyd, just wondered why you believe that veterans get an ID card upon using their benefits. I’ve used my entire GI Bill and have bought and refinanced a house since leaving the service in 1996. I’ve never had or been offered a card despite having gone to the VA for a medical review and dental work that were not completed prior to separation.
Lyle October 1, 2010 at 10:11 pm
HD in Reno, tells me that the military discount has ended. OK, I’ll spend my $at Lowes and get my discount.
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Shannon October 21, 2010 at 4:39 pm
Somebody needs to tell them (Home Depot & Lowes) about this program. Both of the establishments near my base FINALLY started offering it 6 months ago, but ONLY if you ask. Today, the policy is still the same: you must ask first and the workers get in trouble if they remind you to ask.
I find this particularly annoying considering both stores at my previous duty assignment had giant signs up that told everybody that came in about their military discount.
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Lloyd November 2, 2010 at 1:26 pm
Sounds like store managers exercising their prerogatives.
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Bryon A. Hallman October 21, 2010 at 10:25 pm
I am a veteran having served in the USAF July 1958 – December 1962. Today I spent most of my day at the Veterans Administration in Allentown, PA. On my way home I stopped at the Home Depot on Lehigh Street. For the past several years I have been able to receive the 10 percent for my purchases, however today it was different. I was informed that the discount now applied ONLY for active or retired military; NOT veterans such as I. This was written on a piece of paper for the cashiers benefit. The manager of that Home Depot may have introduced the new rule for the military discount.
Having just departed the VA and seeing all those men and women who were good enough to sign on the dotted line to give their lives, if necessary, for their country, and are now most of them, not retirees, do not qualify to receive the veterans discount. However it quite alright to the contractors who buy from Home Depot, who may even profit from a veteran, can receive a 10% contractors discount. One must realize that most active service men and women are not going to Home Depost to receive a discount. They are overseas protecting the behinds of Home Depot managers who have decided to exclude the veteran who has served but are not retirees.
I hope enough veterans who fit in the same category as I read this comment. We do represent a significant percentage who frequent their local Home Depots. I will discontinue purchasing from my Home Depot, and hope veterans like me will follow suit. It seems that those in authority to make new rules have forgotten that perhaps if we had not sign that dotted line, they would not have the life they do today.
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Ryan October 22, 2010 at 10:05 am
Thanks for sharing your experience, Bryon. This is the policy I’ve heard most recently as well, though I’ve also heard of some stores not honoring the discount for retirees, or in some cases, active duty members.
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Rebecca Miklas October 22, 2010 at 3:58 pm
I was just appaled with my last visit to Home Depot in Bethlehem, PA . I was in line and there was a woman who was being told that her husbands military ID was invalid. The store manager was called to the checkout and he then ok’d her ID. The next person in line was my father, who served in the US Navy for 7 years was told his discount cannot be used anymore. The teller stated that the store policy NOW is the only discounts for US VETERAN’S is RETIRED with 20+ years. She even produced a photo copy of the DD-214 and highlighted and marked in the column that RETIRED is needed to be on the card, otherwise NO DISCOUNT. I was taken back that a large company like Home Depot would do such a thing. The manager stood there and would not even speak only walk away when questioned. Seriously a 10% discount is not much to ask for ALL who served. Whether each store individually, or in a whole can make this decision is ridiculous. SHOULD be NATIONWIDE and not selective.
So in closing I salute all veterans no matter the length of time you served! God bless you all!
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Larry October 25, 2010 at 3:13 pm
Home depot in ct and ri go out of their way to give military discount.. I was in line to pay and the clerk saw my id card, canceled the order and gave me the mil discount.. No questions asked. Of course I live in a big military town.
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Robert October 25, 2010 at 4:01 pm
I am on Active Duty and as many times as Ive been in the Home Depot here in the BIG military city where Im stationed, I ‘ve only received the discount a few times tho I show my Military ID everytime. However at the Lowes The cashier Always calls for a mananger to give me the 10% military discount.
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SSG C. October 27, 2010 at 8:44 am
LOWES in Dedham, Mass has always honored the 10% military discount for me, everytime and everyday!
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Amy October 27, 2010 at 5:03 pm
I know the AC Moore craft store gives a 10% discount.
Amy
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Jim October 29, 2010 at 10:27 am
Folks! Take a deep breath. The managers at Lowes and Home Depot don’t “owe” you anything. The nation is not turning its back on your service, and the nation is not disrespecting you. For goodness sake, you or your spouse VOLUNTEERED to serve. Nowhere on my enlistment form did it say “….and everyone will give you a 10% discount.” It’s a gift folks, and you are not entitled to it just because you served honorably, or continue to serve. However, if your local Lowes or Home Depot manager has chosen NOT to give veterans (over 20 years service) or active duty a discount, ask him “why not?” Then write a nice letter to the editor for your local paper and be sure to quote what that manager told you. Then write a nice letter to the CEO (not customer service) of Lowes or Home Depot. Yep, a “nice” letter is the way to go. A caustic, demanding letter will earn you a spot in the round file.
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Ryan Guina October 29, 2010 at 1:49 pm
Well written, Jim.
Being a veteran was not my choice. I was drafted in 1968 and served my required 2 years of military service that allowed me to be an HONORABLY DISCHARGED VETERAN. I served in Vietnam as a Combat Medic and was wounded and recipient of a purple heart. At a recent trip to Home Depot I was embarrassed by the cashier about recent changes in policy. With my veterans card in hand, the cashier asked what the purple heart meant that is under my photo i.d. and if it was SERVICE CONNECTED (I am not disabled). I asked her how she thought I got wounded. My choice was NOT to be a vet, but am proud to have been one so your business had the opportunity to begin and servive. MY CHOICE now WILL be too look elsewhere for less embarrassment. I still am a proud to have served VETERAN !!!!! So long Home Depot.
I am a 20% service connected disabled veteran honorably discharged in1967.
Since they are overloaded my local VA Hospital will not serve me since I did not leave the military within the last five years and since I get health care through her insurance at work. A US Veteran, even one with a claim number in my situation can not be served and can not get a veteran’s ID.
Without that ID (which is not available to all veterans, even those who meet Home Depot’s guidelines) Home Depot chooses not to treat me as I was treated before.
As with many other veterans I am highly insulted and will shop elsewhere.
God Bless America, FAS
Everyone saying the competition provides it everyday is incorrect.
Both companies have the same discount… same wording. A quick google search for Home Depot Military Discount and Lowe’s Military Discount shows that it is the same “active duty, current reservists, retired veterans or disabled veterans and their family members”… plus all Veterans during various holidays.
here is the list of mfg who deny military discounts FYI from the “rules”:
John Deere, Cub Cadet®, Honda, Toro®, Echo®, Little Giant Ladder Systems,® Dacor,® Viking,® Fisher & Paykel,® Sharp Insight,™ Delonghi,® Buckhaven, Weber, Lynx, Alfresco, OCI, Marvel, Bertazzoni, Aga, and Vent-A-Hood
I will personally not buy any products from them.
well i would like to say that i am in the army national guard . and its good . hd has always given me the discount no matter what day it is. and im glad for the people who serviced before me but you old timers need to relax they dont have to give it to every swing dick that says i want the discount and here is my card !! so get over it and price match then or shop somewhere else !!!!!
I really enjoyed the discount from HD as well as the service & products. As a Marine Corps veteran I always where my “Semper Fi” cap in support of those who are still serving as well as those who served. I ran into the same problems as discussed with the military discount with HD. I even had one female supervisor @ the Webster TX store become very rude over the situation. I have my own company where as I purchase depressed properties & rehab them for rentals. In doing my taxes for 2010 I spent apx. $26,000.00 @ HD. Unfortunately for HD & myself I will be taking my business where I can receive the discount. I really did enjoy shopping @ HD until this happened. “Semper Fi” Brothers
I appreciate the offer of a 10% discount. However, as of this month Home Depot has made it harder to get the discount. They have very limited number of military IDs they will accept to get the discount. They no longer recognise a DD form 217 AF (Certificate of Service). They will not even take a DD 214.
Went to Home Depot this past weekend and spent $300+. Provided a MA Soldier Home ID with no photo and they told me “Sorry, no discount”. I guess I need to have a military ID with a photo.
Will be going to Lowe’s where they just say, “Thank You”!
I am glad I served four years active and after three in-active showed up to Desert Storm when called.
Semper Fi!
In April, 2001 we attempted to purchase items at the Home Depot Store in Bainbridge, Georgia. I presented the VA Card w/ Service Connected displayed below my photograph and the 10% discount was promptly denied. We promptly vacated the store to allow HD Affirmative Action to restock the items that we DID NOT purchase. Be advised, the population of Combat Veterans (combat wounded or not) vastly outnumber those currently serving on Active Duty and the Retired combined. Also, Home Depot ‘appreciates’ my service!
I am a combat veteran of the Vietnam War. Four tours of duty were served without question. My combat brothers and I returned home to an ungrateful country. I don’t accept the thank you that have offered. My experience at Home Depot had been good over the years until the Veteran’s Administration granted me a service conncted disability and notified me that you offered a discount. The HD stores in Coral Springs, Florida never questioned my ID or DD form 214. ( The ID cards issued at the Broward County Outpatient of the Miami VA Hospital do not say service connected). The HD store in Sunrise Florida on University Drive denied the discount and acted extremely disrespectful of Military Active and Veterans also. I brought a letter from the VA announcing to who it may concern that I have a service connected disability with more pending approval. The customer service and Management held firm on their denial. False Thank Yous are not appreciated. Lowes Forever!
My husband served 9 years in the National Guard Army Reserve and did a 1 year active duty tour in Iraq (OIF). We visited a local Home Depot on June 18, 2011, and he was treated poorly as a veteran. He presented his veteran identification card and was talked down to instead of receiving the kind of treatment due all veterans of our country. We will now travel a few extra miles to the local Lowe’s to buy all of our home improvement needs, where he has never been hounded about his veteran status and whether or not he receives a discount. This was a very disappointing experience as we both are members of the American Legion and American Legion Auxiliary to support all veterans.
All veterans can get a veterans picture ID card from the VA. I got the card because the local Home Depot said it was necessary to receive the 10% veterans discount. I am a Vietnam combat vet (airborne) and appreciated Home Depots policy towards veterans. Then, when I was in a while back, the clerk informed me of the policy change and appologized for the company. She genuinely felt bad having to deny the discount. I was loyal to Home Depot because I felt appreciated for my service not just because of the 10%. In all the years since my discharge only one non military person has come up to me and said thank you for your service. That was my dad. I haven’t gone back to Home Depot because I can get what I need elsewhere.
My husband served four years during the Vietnam War, and I am so happy that he is not disabled. It was embarrassing today to find that his four years do not qualify him for your discount anymore. Seems to me you are discriminating against veterans, qualifying some and not others.
We were so pleased that a new Home Depot store had just opened near us. Unfortunately, we will not be shopping there anymore.
no more discount no more home depot!!!!
I went shopping for a backyard project on Memorial Day last week and upon checkout was asked if I was a Vet. Having served from ’97-’05 I said yes and was then asked for VA ID which I never applied for. She said I can bring back my DD214, DL, and reciept any time for the refund. Had some time today, DD214, DL, and reciept in hand, was told it doesn’t apply except on the holidays. Keep up the good work I said, and left. I have read about 25 of the last comments and can honestly say that I have never asked for a discount being military but when asked or offered, I will accept. Those of you with comments badmouthing the discount (John), did you serve your country? Are you proud to be an American? I give thanks every day to my friends that are still serving the people of the United States of America. If the company is not going to uphold what they have put in writing, why have it?
I as well found out that Home Depot is no longer honoring the veterans discount. After learning that that corporate office had discontinued it, I left went to Lowes where they honored the lower prices at Home Depot and gave me the discount as well. Not to mention a huge thank you for the service. I’ll be hard pressed to shop Home Depot again.
What Home Depot is doing is nickle and dime crap. A vet ia a vet is a vet. Are we going to differentiate between who did what and when? I was not injured in my combat service in Viet Nam, but mabey I should have been shot or maimed so I could get the 10%. Adios Home Depot…..YOU SUCK!!!
I’m a 60% Agent Orange disabled Vietnam Marine vet. Thanks very much for the discount.
My kindest regards to Home Depot and Lowes (as well as many other retailers) for recognizing those of us who have served with honor. As a veteran of 10 years, I appreciate the gesture of your generosity. It is not “giving back” to us as some have written. It is not something you owe us. It is a kind gesture of what our service has meant to you and a recognition of the hardships that those of us who were not drafted “chose” to endure. For those who were drafted and did not want to serve, a special thank you for your service.
I have been using the “year round” veteran’s discount at Lowes for this past year without any problems. I keep a copy of my DD214 tucked in my wallet and tend to go to the same cashiers each time I go in. They know me well and are always polite and thankful to me for both my service and my business.
If Home Depot chooses to thank the millions of veterans with the same year round discount, that would be a great thing, but it is neither expected nor required. Most of us chose to serve, and hopefully are proud and satisfied that we did so with distinction. If a retailer wants to recognize that service it is their choice, and greatly appreciated.
Marty, the 2 of you go tougether Agent Orange? Home Depot? it’s odd the home Depot color is Orange…lol
Just left Home Depot in Lafayette, IN, I serviced Proudly in the Marine Corps in a Time of Need for our Counrty, and Risked Everything to Service!, my first purchase was discounted, My wife decided she wanted a new Grill, we reentered the store, spent 30 minutes with a very helpfull young lady pointing out the features of the Grills to my wife and I as I disrupted them constantly, after wheeling the Grill through the Store I was denied the discount< I told my wife, go to Lowes and Lowes we went and purchased a new grill and even received a propane fuel exchange for a later date. was offering me the discount for the 78.00 purchase worth losing me as a customer off a high dollar grill and for life! I never knew they offered discounts until they offered it and then to turn around and deny it is Great Business! But it is Freedom that I fought for
I an Iraq War veteran, now back in civilian life. I am gratified that Home Depot offers the 10 % discount on the veterans related holidays. I don’t expect any freebies, that is not why I served.
My local Lowes has a whole lot of signs in Spanish (despite the fact that there are more French speakers up here in Maine than Spanish speakers). I refuse to go there. Isn’t English our national language ?
I drove right past a Lowe’s to go to Home Depot for the 10% discount. I am a non-service connected Veteran of the Gulf War. They denied my discount too. I wasted gas, time and was humiliated asking for the discount in front of a line of other customers. I put my stuff back just to prove my point. I won’t make that mistake again.
I aplaud you for that Lou!
ONLY HOME DEPOT COULD OFFER A ”VETERANS DISCOUNT” THAT EXCLUDES VETERANS. I’ll drive an extra 10 miles to shop at Lowes.
It is generous for any company to give a military discount and recognize our soldiers and retirees for their service. However, it is disappointing that so many, including Home Depot, are not recognizing our past veterans (non-retired) or any current National Guard and Reservists who are currently the largest contingent fighting for our freedom in horrible places like Iraq and Afghanistan. If anyone, these soldiers need to be added to your listing for those eligible for the discount. I volunteer with Employer Support of the Guard and Reserve and can tell you that many of these families are struggling financiall as they are not taken care of when they return home in the same manner as an “active” soldier. Approximately 25% of them are unemployed when they return to the US and are “deactivated”. I personally and strongly recommend that you change your policy regarding our Guard and Reserve soldiers and all vets. Thank you.
I was at Home Depot about a week or two ago in Clarksville, TN and attempted to check out using my military id and the clerk said it is only on certain holidays. I had a lot of work to do that day so I did not even want to waste my time arguing about it. I ran out of supplies and came back that very same day, checked out at another register and they gave me a military discount. I like home depot because it is close, but I may start going to lowes which is only another 5 minute drive if they are going to act like this.
I think home depot is making a big mistake not honoring all vets if lowes can home depot could . spend your money at lowes home depot will get the message.
After talking to hd customer service i dont think hd knows their rule on
vetran discounts. I am a veitnam vet and spend lots of money at hd yearly
but after seeing all the confision about hd honoring vets I will spend my money at Lowes.
I wonder if Home Depot’s Senior Leadership Team ever sat back and thought, “If it were NOT for American Veteran’s, Home Depot would NOT exist”.
I personally think that ALL Veterans that served should be honored and recognized by Home Depot for their service. This means that ALL Veterans receive a 10% discount everyday.
To send a clear message to Home Depot’s Senior Leadership: If you are a Veteran, do not step foot in a Home Depot because when you take your business elsewhere negatively impacts Home Depot’s “Bottom Line”, watch how fast their policy changes to “All 10% Veteran’s Discount Everyday”.
Sincerely,
United States Navy Veteran
OK, here we go again. What is Home Depot’s official position on military discounts – active duty, retired, veteran (not retired)? I have two Home Depots I shop and one, the White Settlement, Texas store only offers any of the discounts on the “official holidays”; the other Southwest Fort Worth, Texas offers active duty and retirees (holders of an Identification Card) all the time and veterans on the “official holidays”. What is the corporate policy and is it up to individual store managers to offer the military (ID card holders) at their stores? This causes a lot of confusion for me and the cashiers at checkout.
Please let me know what should expect at my local Home Depot stores.
Thanks, and I truly appreciate your support and recognition of our military personnel.
I was told on May the 20th that you only gave the military discount 4 times a year now. I came home and looked on YOUR website and funny thing; your website says you are proud to offer 10% discount to active duty, retired and disabled vets. WHICH IS IT?
Tried posting this under John’s comments but couldn’t.
John – you are an idiot. It’s not about whether Home Depot offers the discount or decides to cancel it. It’s advertised and published on their website. If they want to discontinue the program, so be it, but remove it from the web or at least post an update. These are tough times and I don’t have a problem with Home Depot doing what they need to do. I also do what I need to do and shop around for the best deal using whatever discounts I can find. Think of it this way (and maybe you should have before posting your insulting message), if Home Depot offered the company you worked for a 10% discount but then at the store took it away would you not hold up the line to talk to a manager?
Lastly, Americans like you make me laugh, but fortunately for you we (that includes me) who have served this country did so, so that you could voice your idiotic opinion. Just think where we would be without the service men and women who have defended this country from the beginning. Probably still under British rule.
Now I see what most of the complaints are about. No, you will not get the discount just because you are a Veteran and did your 2 years or 4 years or whatever. Even if you did more than that, but did NOT stay in for a whole career (20 plus years) you will not get it, AND, you should not get it. I did the whole thing. I have the right ID card, you don’t so all you whiners shut up already.
I do not understand all the negative posts about Home Depot and the military discount. I am retired U.S. Coast Guard, having served in both the Navy and USCG for a total of 21 years, including 2 1/2 years in the Vietnam theatre. I have never had any problem with Home Depot, or Lowes for that matter. I show them my retired ID card and I get the discount, no questions asked, ever. This has happened at all Home Depots and Lowes I have ever been at and that is quite a number of them.
Home Depot is a joke. They do not care about our service men.
Tried to use military discout today, wife of active marine. Was refused. I informed they it states online spouse of military. Then next problem was no your military discount won’t work on this item.
I will never shop at Home Depot again. Hell will freeze over before I step one foot in any of there stores.
I got my 10% off discount at Lowes. NO problem and they was nice.
Those people complaining about the vets asking for the 10% discount offered by corp, which is on this site listed under military discount policy. Please read the page. You have the right to complain, That is what our military fought for. Your right to complain. Freedom to do so is on the backs of our fighting military. So being upset for waiting while the cashier that has no clue what the policy is. Next time you shop with a coupon you cut from a magazine and it’s turned down, or you try to use a coupon at a restaurant and they deny it.. Remember the vet that is asking for the same thing. respect courtesy
I am a spouse of a Marine corp vet of 22 years of honorable service. Which means his ID is indefinite. I also hold an ID card as his spouse. It is a hit and miss at the HD in Willow Grove PA. I have complained many times, I get the same reply.. The management of all the stores need to be educated as to the actual policy. WE were also told that the id excepted on a daily basis is for service connected insured vets only. Which isn’t what the Web site says. it States all veterans As we announced earlier this year, we offer a year-round, 10 percent discount, up to a $500 maximum, at our U.S. stores to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. We offer this discount to thank them for their outstanding service to this nation and to help make their homes more comfortable and safe. Customers requesting the discount should present a valid military ID.. So why are we be refused the discount. Home Depot needs to re-educate the managers as to this policy. It is degrading to show the ID card and have served honorably and be told NO.
I recently purchased a lawnmower from HD and forgot to use my military ID for the discount. I called the store and told them about it and they said bring up my receipt and ID and they will re-ring the receipt and give me my credit. When I took the receipt to the store the customer service rep said they no longer provide the discount. I am only a wife and mother ( husband US Navy, son US Army ) both active and I do have my active ID. However, because they turn other veterans away I will be going to Lowes from here on. The people who are saying that the military is “whining” must not have anyone close to them serving or has been injured or God forbid killed in any of these wars. They can enjoy their right to offend us because our troops stand on that line every night for us and them too. Lowe’s is a little farther but worth every mile. I am also telling everyone I know about this. If we all stick together on this, it will make an impact. We are not asking for special treatment, only for a company to do what they say and stand behind their word !!! That is the beauty of this country..we can take our business elsewhere.
I am a 20yr retired Navy Veteran. All I have to do is show my ID card, and I get my 10% discount. I believe they have the right to have you present valid verification/identification. They’re listed above. If you don’t have the documentation, take your business elsewhere. BTW, I always get my discount at Lowes also.
The Home Depot military discount was good while it lasted, but good things do come to an end, as is my dedication to shop home depot only.
No discount, no business from this veteran.
Yesterday I left my items on the counter and went directly to Lowe’s.
I am retired US Army and got the military discount. In the last 5 years I have not had any problem getting the discount.
UPDATE: This morning I received a call from the store manager regarding this incident. She apologized to me, saying the military/verteran discount is confusing. The confusion results from who is elegible for which type of discount. She said in my case (since I have the red military ID), I should indeed receive the discount every day. She added that they brief employees every morning as to the policy and she would be providing the clerk who checked me out with additonal training. She reemphasized that the Home Depot policy has not changed, but enforcement has been increased because of the number of people who have been receiving the incorrect (daily) discount. She also gave me my discount over the phone without my having to return to the store with my receipt. What she could not say, though, was why the Home Depot Customer Care number attendant also said the policy had changed. Net is, I will again choose Home Depot, and this store in particular, as my primary source of supplies they offer.
I am a veteran who received a Purple Heart in Vietnam. I was told by a Home Depot manager that I no longer qualified for a VA discount because I was not
receivig disability payments. I would think a purple heart receiptant qualifies as much as a person with a non-combatant ten percent disability. I too, will be switching to Lowes after having used home depot on a weekly basis.
Up until today, HD has been providing me a 10% military discount, asking me to show my red military id which I received for my combined active/reserve duty and subsequent retirement. Today, the checkout clerk told me the policy is not to just offer the discount on certain holidays. I went home and checked your website, which still states: The Home Depot Veterans Discount Program* (Updated)
As we announced earlier this year, we offer a year-round, 10 percent discount, up to a $500 maximum, at our U.S. stores to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. We offer this discount to thank them for their outstanding service to this nation and to help make their homes more comfortable and safe. Customers requesting the discount should present a valid military ID.
In addition, a 10 percent discount is also offered in recognition of Memorial Day, Fourth of July, and Veterans’ Day at all U.S. Home Depot stores for all other military veterans. So as a veteran, we invite you into our stores this weekend to take advantage of the discount.
I also called your “Customer Care” line, and the person who answered confirmed that indeed the discount policy changed on May 11, 2011. When I told her the website says nothing about this change, she told me to enter “military discount” into the search field on the website, which I did. I then read to her the posted statement that HD still offers the discount. She then told me the site has not yet been updated to reflect the changed policy.
So, please tell me how this is not FALSE ADVERTISING that should be reported to the Texas Attorney General. I made a special trip to HD today based on my belief that I would receive the military discount. I did not receive it. I have plenty of other retailers who I will be going to from now on – no more going out of my way to shop Home Depot.
It is a total shame you folks turned a great public relations program into a shambles and black eye.
I meant to say the checkout clerk told me the policy IS to just offer the discount on certain holidays.
Home Depot Veterans discount is a sick joke in poor taste…. If you’re a veteran and have not been injured or retired with 20 years of service, you simply DO NOT qualify for a discount. So whatever Home Depot posts regarding veteran discount, take it with a grain of salt…GO TO LOWE, they do honor veterans discount whether you were injured in the course of your service or spend 20 years or not!!!
still waiting for my comments left May 14 to be posted.
TO Home Depot:
It is obvious that Home Depot has made a financial decision to further the bottom line profits for their shareholders and employee profit sharing program. That’s HD’s right, well in part due to the freedoms that ANY veteran served to uphold. However, it doesn’t take a CPA, a trucker or a
neurosurgeon to know that given the sheer numbers of veteran’s who are now cut off from the DD 214 discount of the past; and the fact that Loew’s still has the financial ability to support DD214 only veterans, the impact to HD’s revenues will be substantial. And it all begins
at the check out point; these blogs, and a web site that is being initiated to assure that
veteran’s know the story and that Loew’s has the financial ability to support DD214 vets. Also, I highly suspect that disabled vets, career, and active or reserve forces will support their fellow vets by gojng to Loews. Afterall, we never leave a comrade behind.
5/15/2011
I went to HD on sunday to purchase 10 2×6 boards with my son.
When i presented my VA card I was told it would not be accepted
because it did not say service connected at the bottom of it.
I can no longer be connected to HD and starting on 2/16/2011
I will be taking my buisenss to LOWES to purchase material for
260 apartment units that I maintaine in 6 apartment complexes.
YOU HAVE FALSE ADVERTISING…
What safeguards are in place to prevent a clerk from giving a military discount to a friend or neighbor or stranger that never served??
I would like to invite everyone here to also post your comments here:
http://www.facebook.com/pages/Home-Depot-No-Longer-Honors-all-Veterans/119632848120142?sk=wall
I have been going round and round on this issue on Facebook with HD’s rep. So here is the bottom line.
If you served and are disabled – you get a discount.
If you are actively serving – you get a discount.
If you are retired from the service – you get a discount.
If you are a member of the reserves – you get a discount.
But if you served during wartime, if you served but did not retire from the service, if you are serving right now in Iran or Afghanistan or anywhere overseas and come home after numerous tours, if you served at home, if you were in Korea, Vietnam, served during Dessert Storm………………….
YOU DO NOT GET A DISCOUNT!
Go to Lowes. They gave us our discount, they shook my husband’s hand and they thanked him for his service – no matter when he served.
Home Depot – you have truly opened a can of worms. This is not a threat – it is a fact. Watch for this to hit the news, watch for it to spread across Facebook, watch for a full out assault.
It’s coming.
To be clear, if I have the medal of honor, served 19 years and do not have a disability, I do not get a discount except on the rare appointed holidays? But if I do have a less then honorable discharge and a disability from a broken coccyx from a sergeants boot, and it is listed as a disability, I will get the discount? Who is making these absurdities? Was the 10% discount so costly, you risk alienating all the vets that could buy a lot and no longer will?
Once a customer is lost, they will gnaw off their hand before coming back. I was one of your best cheerleaders when I found out I would get a discount all the time. I was lucky or quick in Viet nam, I am not disabled. My bronze star, army commendation and other medals and the unit citation, do not outweigh an accidental broken leg in the first 3 weeks of basic earning a discharge and a disability. I could have my dad come along…he does have a va card with disability on it. Or either of my two sons, they are currently active duty. Or I can wait until memorial day. Or, and I will, check with Lowes first about their policy. I drove 30 miles to west Lebanon, NH instead of Rutland VT to save the state tax. I will also drive around and waste gas to save a eight pennys on eight gallons of gas. While in your store I put a lawn mower, fertilizer and several other items equaling about $250. Took up the paint persons time about ordering 2 gallons of paint. Planned a $300 purchase of the new rubber patio blocks. And I did receive a $1100 check from my insurance co. to replace the plywood and carpet in my laundry room this summer. Then I got to the check out, was told I could not get the discount because of a new policy, so I left it all there …angry and embarrassed I walked out. I have several more projects in the pipeline that will probably get purchased from some one else. And did I mention that I work in a hotel and I am in maintenance…and that I do purchasing? I purchase hundreds of fluorescent bulbs among other things. Do you know how many other people would like this goldmine? Do you not think I will now switch? I despise incompetence, it makes people work harder and it costs money. Whoever thought up this change in veterans discount is incompetent and should be given the position he is best at…a very unimportant area where he will not hurt the company…preferably at a competitor. By the way, both my sons also have bs of business degrees and one 2 months away from his masters….they both think this is STUPID and will cost money and bad feelings…bad policy move. And I know, I will spend every available moment denigrating you company on every veteran, vfw, american legion website, and talk show call ins. The war has begun and you started it!!!!!
We’ve seen a number of comments regarding our military/veterans discount and I want to clarify a few points. We still provide the discount to all veterans on major patriotic holiday weekends, regardless of their retirement status. Last year, we began to make an everyday discount available to disabled veterans, those who have retired after 20 years of service, and those who are currently serving on active duty or in the Reserves. If you fall into this group, you should be able to request the discount and receive it, but we do ask for the correct identification. If you have a question about a specific store, send us a note at Information@HomeDepot.com and we’ll look into it.
- Steve Holmes, The Home Depot
I ran into the same issue at a Home Depot in Greenville, Texas, I went into the store and was ready to purchase $4000.00 worth of merchandise (to include a riding mower and yard supplies). When I asked the young man at the information counter if I would be able to receive the military discount he said no, that corporate changed the policy. I emailed corporate and was told that this isn’t exactly true, they honor active duty, reservists, retirees and disabled vets (see the website). When the store was approached on this they said the area manager said no discount and in fact they have on their cash registers “NO MILITARY DISCOUNT”. I did purchase the stuff from Lowes and had excellent service there as well. I would like to see this come back since Home Depot is more convenient for me but until this policy changes I will have to support Lowes.
For those who were stating their distaste of how the military veteran should worry about social security or not hold something against a private company, that is why we put on the uniform, so you could voice your opinion. I do think we as veterans have the same rights as you to voice our opinions and boycott if we desire. I didn’t read all the statements but I’m pretty sure that folks don’t think Home Depot OWES them, more along the line that Home Depot states they honor the military and various stores no longer do so. As for making some laugh may be you should try on the uniform for size before you lay judgment. I agree with someone who said take it is Home Depot’s right to away the discount during hard times; my feeling is if you are going to do so then take the statement that you support the military with a discount off the website. As for Home Depot spending millions to update veteran’s homes, that is great! Thanks for that information Patrick.
I’ve read through most of the comments here and see that there is a lot of frustration when the veteran’s discount is asked for at the counter at Home Depots across the country. My sister recently told me about the discount and I plan to use is for a remodel project. I am a 100% disabled, retired veteran adn have not yet shopped at Home Depot.. I do have a few observations after reading the posts.
First of all, most veterans do not “expect” nor believe anything is “owed” to them. They do however, appreciate it when a company offers it as a form of appreciation for their service.
And, I believe that Darren Ryan is sincerely trying to help all of those who have had a bad experience while shopping at HD. However, he may not have the authority to fix all problems at once. Thank you Darren for your sincere support.
I believe the management at HD should clarify the offer to both the public and its staff. A notice, either in a sales paper, or posted in the stores, stating the policy should suffice. The staff should be required to be trained in corporate store policy. This should clear up any problems if done right.
Lastly, I would not leave the policy in place for this offer to the discretion of the store manager. This, to me, could cause more problems because while the majority of managers would do the “right” thing, you probably have those managers who either did not, could not, or would not serve,and would give no regard to the brave men and women who sacrificed much to serve their country honorably.
Again, thank you Home Depot for your policy to thank veterans, whatever the policy may be. Whenever a discount is given to us veterans, it is appreciated.
I j ust spent over a hundred dollars in Home Depot yesterday and when I showed my veterenns card I was told I do not get a discount. She pulled out a little paper that said only disabled veterans get a discount. What is the difference between a disabled veteran and a veteran? One was wounded in battle. Further this person made her point by pointing out that She will not give a discount to me because I am just a veteran and not disabled. WTF? Reading all these coments. I will be going to Lowes as well and save money on gas as well and get a discount there.
Home Depot is no more!!!!!!!!!
After reading “Posted by Darren Ryan on November 9th, 2010″ and all of the reasons why Home Depot wanted to recognize our service with a 10% year-round discount, I cannot believe that we are now being slapped in the face with a retraction of that discount to just 4 day per year. Like all of these other Vets who have left comments, I too will take my business to Lowe’s and I will send notice to the many Veterans on my email lists.
I have never had a problem with the military discount. The employees at my local HD are always very helpful. Perhaps those of you having problems should try having a conversation with a manager or writing a letter to corporate. Thank you, Home Depot, for all you do for the military community!
I just left Home depot, no 10%,i showed my va medical card, i’m not retired,or disabled,i volunteer about 35hours at VA hospital, i tell people to go their. Not anymore, i ‘ll drive the extra miles, to ace or lowes ,i’ll tell vertans you don’t get discount there. Viet Nam vertan
Well, like so many other vets here I got shafted by HomeDepot by no longer offering the 10% discount. I spent thousands of dollars in just one month doing a remodel at home depot in Nampa, ID and when I offered my card to show I was a vet *SNAP!* we no longer offer the 10% discount to vets. Say, WHAT? You kidding me? So like the rest of you I will be doing the majority of my shopping were I feel welcome and that is LOWES. I’m going to be letting every vet I know, know about Homedepot’s new policy and you all will too. Bad move on their part. When business starts dropping off will they want us back to shop? Will I really care? Lowes will match homedepots prices anyway from what I understand.
I bought $500 of stuff from Home Depot in Prescott Valley, AZ today. When checking out I showed the clerk my old VA card and my drivers license and she said that she cannot accept them anymore. In fact, she raised her voice with anger about all of the people who had been fraudently taking advantage of the program. She actually made me feel quite bad.
Back in the 80′s and 90′s I served in the Army in Germany before and after the fall of the Berlin wall. We faced down the Soviets at the Czek border. After getting out of the service, I went to college with help of the college fund and GI bill. I used the VA hospital only a couple of times more than 10 years ago so all I have is my old blue card. I, like all other veterans am entitled to a military burial. However, I am not “retired” and have long since been out of the IRR(inactive ready reserves) for many years now.
In the past, I have truly appreciated the HD veterans discount and have most always driven right past Lowes to get it. However, now I believe that Home Depot needs to change the wording of the discount now to say “Select Few Veterans Discount” and have a disclaimer that states “the majority of veterans that have served their country in the past will not be eligible”
I have a Home Depot card and wish that it had the word “Veteran” on it or something. Oh well, maybe it’s time to cut it up.
I have to say that coming to the conclusion that our (vets) business is no longer appreciated is a simple mater of deduction, not whining.
My husband and I are both Army Veterans and served in Iraq. This past weekend I got the discount Saturday morning but later the same day we were told that Home Depot is only going to offering the discount on certain holidays.
I am going to drive farther to shop where my business is still wanted. Home Depot sent us a message…message received. Bye, bye Home Depot, hello Lowes.
Y’know, I have to agree with others that, to discriminate against one class of service people for another is worse than despicable. It is anathema. As a vietnam era vet, however, I am used to being vilified, and physically abused for my time in service. If my own countrymen think so little of someone who served when they would not, how can I blame a self-serving retail organization for being biased?
I have a solution for the problem. Veterans, don’t just vote with your pocketbooks. Enlist others who will agree never to shop again with discriminatory merchants like Big Orange. I’m up to 15 so far. I used to spend several thousand dollars a year in that store. Maybe that’s not much to them, but multiply it by 15 (and still counting) and the significance increases.
If word of mouth can be your best advertisement, it can also cost you a lot of money. Think about it Big O. I’m still out here doing my part 24-7-365.
Went to Virginia Beach Home Depot today (23456) and was told that they did not offer it any more. Active duty military and never had a problem using this in CA or other places in the USA. Seems odd that in a military heavy area, Home Depot stores are saying that the policy is no longer in effect….out of line with the picture being painted here. This would imply that in areas where it affects the bottom line more Home Depot is not willing to support it.
Well, as the wife of an active duty serviceman, I must say that I don’t believe most veterans feel home depot “owes” them anything. Many retailers express gratitude to our servicemen and women by offering discounts to military families in appreciation for the sacrifices they make . If home depot choses not to, they are choosing to forfeit millions of dollars of lost revenue to lowes. My issue is the false advertising noted on this website that discounts are offered year round. Don’t advertise it if you aren’t going to stand by it. Why wait for a holiday folks….just go to Lowes where you know your discount will be honored.
Very well said and I agree 100%. The loss to HD will be a lot more than the reneged 10% discount in the long run. Veterans have very long memories. Very long.
Dear Home Depot:
I must inform you I am disappointed that you have discontinued the military discount for veterans. Formerly I was only required to present a DD-214. I am honorably dtischarged and no service disabilities. I though ALL vets counted…guess I was wrong.
Sincerely.
J.C.
Hmmm..posted last evening, but I guess they, whoever they are, didn’t like what I had to say, so I’m going to say it again.
I am a Home Depot associate. I am also a Vietnam Veteran. I am not on active duty, and haven’t been for a long time. I am no longer in the reserves, I did not stay in long enough to retire, and I am not disabled. So..with all that out there, and with nine years in the Navy, I am guessing that Home Depot considers me somewhat “inconsequential” except for three days a year. Those days are Memorial Day, Independence Day, and Veterans Day.
Being “inconsequential” I find it ironic that they will take full advantage of the tax breaks they get from the federal government for hiring me, a Vietnam veteran, but otherwise look over me, and everyone else whose military status is the same.
I should note, I know about the way it used to be (military discounts) and the way it is now. I should also point out that I have never asked for it.
I stopped shopping at home depot years ago. I am a retired veteran with 20 years. I always had a problem with the discount as opposed to Lowe’s whose staff are always pleasant and readily available to help. Lowe’s store is always clean and neatly stocked. I’ve been to Lowe’s so many times that I only have to remind them about the military discount and it’s all done. No hassle just smiles and pleasant greetings. I am wondering why anyone still shops at HD. The staff seems to hate working there and takes their frustrations towards the customers.
recently ( last week) i shopped at home depot and was told that a dd214 with a drivers license was not acceptable as i did not have a photo id.however the cashier informed me that to get the discount i had to have a photo id like the one he had since he was also a vet . i’m not retired,disabled or on va healthcare and i’m not active duty. after 4 years of flying air rescue during the vietnam war era now i am again reminded that i am now a 2nd class veteran because i don’t have a photo id. mr darren ryan states a dd214 and drivers license is all that’s needed for the 2nd class group of veterans to get the 10% veterans discount he is sadly mistaken because the home depot stores i have shopped are not honoring it. i would like mr ryan to email me a letter stating that i’m entiltled to a discount using my dd214 and drivers license everyday at home depot, then home depot store should be informed the the discount applies everyday and not just to 4 days a year. better yet maybe the employees should attend a customer relations class
I am a Home Depot associate. I am also a 9 year Navy veteran, and Vietnam veteran. I am not disabled, not an active reservist, did not retire, and am definitely not on active duty. I would have to believe that Home Depot now considers me an “inconsequential” veteran. I cannot utilize the military discount except three days a year…Memorial Day, Independence Day, and Veterans Day.
I do find it a bit disconcerting while denying me the military discount, they take full advantage of the tax beneifits they enjoy by employing me, a Vietnam veteran. But considering the reception I got when I got home, I should not be surprised by the fact that the attitude that greeted, and a few million others is still in effect today.
I am sorry to learn that “ordinary” veterans that served honorably will no longer be entitled to a 10% discount. Home Depot is making a mistake by recinding this discount.
Bob
I have read many of these comments about folks having difficulty in securing a military discount at Home Depot… and how easy it is to get the discount at Lowe’s. In my area, I’m blessed to have a number of stores from both companies, and I shop both of them.
Receiving a discount =really depends upon the Store Manager.= I talked with the Manager at the Cupertino, CA store, and after reviewing the actual Company policy with a recently-trained cashier, he said that he would honor the discount for me =anytime= I came into his store, and using a copy of my DD214 as “proof” of my service. I also received the discount at the Santa Clara, CA store with my DD214.
I presented my DD214 at the Lowe’s in Sunnyvale, CA, and was =denied= the discount because it (the DD214) isn’t a “photo ID.” I’m pretty sure that I don’t qualify for VA medical since I waited until after 2003 and I’m probably in that Level 8 subgroup g category [i.e. VA isn't accepting registration from folks like me].
Also, I’ve received a 10% discount at both stores in the past just by asking nicely: “Hey, can you help me on the price of this?” YMMV.
I am a veteran and have never tried to receive a 10% discount. Reading all these comments has made me come to the decision that I will no longer be shopping at HD. Lowes is a little further away but will be well worth it.
Osama was killed by military personnel and from what I have read no US Soldier was injured. Does that mean they do not qualify for a discount ?!?!?!
This make no sense. Let’s take some responsibility upon ourselves and if you want something ask for it and if you dont get the answer that has been posted ask for a manager (even go as far as printing out the section on the offered discount and present it at the register). Come on people really… I shop at Home Depot all the time.Everywhere we go we ask and 9 times out of 10 we get our discount. Im a Vet and my husband is Vet/reservist and I have never had an issue with getting our 10%. There are so many places that offer discounts for the military but if you dont ask you wont know. ” A closed mouth does not get fed”!!!
Well, just left the local Home Depot store, pulled out my VA card (Vietnam Vet) the clerk says “no more discount” OK “no more Home Depot” it’s off to Lowes from now on! For those of you posting nasty comments to vets, saying we’re whining, we didn’t whine the country asked us to serve!
I am a Korean war combat veteran that served in the army and a member of Outpost Harry Survivor Association and also a DAV.
I cannot believe that home depot even cares about all these complaints or they would respond and make changes. I need to mention that my home coming from the Korean War and after being released from Fort Ord was: I was hitching home and stopped by the police and was told to leave the area as it was not legal to hitchike.
Discounts and thanks for serving what a Joke.
Because they were supporting vets with this discount (I’m not much of a discount seeker) I drove 25 miles out of my way to make a purchase. At checkout I was greeted to the new policy – a photo ID on my Amercian Legion or VFW card – no such thing. So I’m letting my buddies know that The Depo is not going to receive my extra effort to shop there. I’ll be going to one of the hundreds of others that do . . . why? because the extra savings that I receive gets donated to the Wounded Warriers.
ADDITION COMMENT WAITING FOR DARREN
I just noted the comments on this subject by Darren Ryan – my instance happened on 4/30 at the store located in Honesdale PA. Does HD accept the Legion and VFW id’s for this discount. I would be happy to continue buying lacally instead of the Internet if I can pass my discoiunts along to the Warriers
My last visit to Home Depot the supervisor was called to the register because the person in front of me was trying to use the Military Discount with his roommates Military ID saying the Vet authorized him to use the ID. The supervisor did the right thing in denying the discount based on the Vet not being present.
Maybe, just maybe, the Discount IS being misused by Vets & Home Depot has a good reason on stopping the Military Discounts to keep their prices as low as they can for everyone.
What you described sounds like someone with a stolen military ID trying to misuse the discount. No military personal would give someone else their ID to use because doing so is punishable under the UCMJ.
Please think before you comment.
Home Depot’s self-serving statement is offensive. What a deal! My 3 1/2 years of service during Vietnam nets me 3 days a year when I can receive a 10% discount. Lowe’s just got another customer.
I am working on a project for our home and visited this site to see if Home Depot offered a Military Discount, and apparently I need to call my local store to see if the discount is actually honored. It appears that a member of the Home Depot Web Site staff needs to monitor the comments that are posted. As a Military Spouse some of these comments are hurtful and frankly just rude. I hope all of you have a Blessed Day.
In the middle of a re-model of the kitchen and bathroom both. Was turned away from Home Depot yesterday and the store clerks in the Merced, CA store refused to honor the discount and replied that their was a corporate memo sent out to discontinue except for the four days noted. Therefore, I spent over $1000.00 at Lowes for the same supplies I would have bought at Home Depot instead. They had no problem honoring the discount.
Know however, 19 year, multiple combat deployment veteran, Purple Heart recipiant, I rarely ask or do I feel intitled to extra treatment. But when you advertised that you provide the service that you do above and then turn around and neglect to honor the advertised discount, you are setting yourself up for a lawsuit. Good luck with that, I have taken my business elsewhere.
To all of you ripping on Home Depot for not supporting the military, maybe you should think about the 30 million dollars that Home Depot is giving away to rehab the homes of veterans.
And they are getting a big tax deduction for that.
Either they are going to reward military vets for their service, or they are not. One thing has nothing to do with the other.
Home Depot’s veteran discount program is kind of humorous. I noticed a picture of “The Wall” on this website, yet Vietnam vets don’t fall into your definition of a veteran. I’ve checked at the customer’s service desk, and there is no way for me to get your discount. My DD214 doesn’t mean anything. It’s like coming home all over again from Vietnam, I’m kind of a veteran. The only response I get is, “It’s corporate policy, here read this.”
When I go down the road to Lowes, they bend over backwards to help me out and you better believe I ALWAYS go down the road to Lowes. I’ve mentioned this to many of my friends, veteran or not. You folks would be better off just doing away with the whole veteran discount thing. Stress free shopping, right!
Well, you can trade Home Depots excellent customer service, for Lowe’s 10% discount… and Lowes wonders why they can’t afford to hire enough competent employees, maybe because they have no money. I also laughed hard at the bloke who said that Home Depot has a store around every corner, and Lowes doesn’t. Are you kidding me? Lowe’s marketing tactic is to build 2-3 stores around every 1 home depot.
Bottom Line. Home Depot is doing what they have to do in a tough economy, people should be more understanding and see the GOOD home depot does for the general public… not just for veterans. You people act as though Home Depot OWES you this…. they are doing the best they can…. this is as bad as complaining about a present.
Faggot
You veterans make me laugh, especially when you ask to see the manager and hold up the line all because you think the cashier is lying to you or something, or that the manager can change comapny policy. Do you honestly think in this economy Home Depot can afford axing 10% off all their products EVERY day? There are a lot of you out there, and you come in every day…. the net losses would be too great… and you take it as a personal insult. Would you like to run the company into the ground and have no discount at all? Home Depot offers their discounts only to those who are retired or disabled, and to ALL veterans on the selected holidays. I can’t believe how selfish some of you Vets are… being a solider does not excuse you from acting like jerks. Maybe you should spend more time worrying about this countries financial problems in general like social security, than attacking a private company like Home Depot who really owes you nothing.
To “JOHN” that has issues with Vets obviously. I think you need to take your hippy comments to another website and maybe find a hobby. Everyone has a point and it’s wrong to argue or deny a customer something they are entitled to if it’s being advertised (in which the website still shows). If the 10% discount is hurting Home Depot so bad, I guess they have a lot of other issues going on then. As an active duty military member people like you make me sick. But don’t worry we will keep you safe at night and keep serving since people like you won’t. I would hate to see someone like you in public,but what am I saying, you don’t like Vets that stand in line and want their discount. But you are probably the one that mumbles under your breath because you won’t say or do anything. This will hurt Home Depot more than a 10% discount would have.
John, you don’t make me laugh, you make me sick to my stomach. Maybe if you would have put your life on the line for your country your smart azz attitude would be different. I’m 100% disabled Viet Nam combat veteran. It was people like you that spit in our faces when we returned home. We never got a welcome home and thank you from the people of this country after 58,000 + young men and women gave their lives fighting for it. Go whine somewhere else. I feel that we do deserve something for our service to our country, even if it’s just a small 10% discount from a conglomerate company. I used my VA card last week at Home Depot and received the 10% discount without a word being said from the clerk. I will not shop there again if they discontinue this practice of honoring and helping veterans. Lowes is right down the street. In closing…John, you’re the jerk.
as a former hd employee and former lowes employee and vet myself, I have been treated much better by lowes & they’re customer service has been excellent. retail is retail, but lowes seems to actually care about their employees and the associates i worked with had all been very knowledgeable in their own departments as well as others. when i was working at HD they REFUSED to hold my job for me when i was called to duty, stating i needed to stay 2 more weeks. 2 more weeks from that point i knew and indeed i was, on a plane thousands of miles away from friends and family, counting my rosary beads. we give up a lot for the public weather you belive in the wars or not – people die for this. 10% isnt even half of what most vets deserve. I didn’t feel many people abused it – i thought it was a nice perk for my fellow soldiers whose lifes will always be changed by what they sacrificed for uncle sam.
I have a father who is a Vet and cousins who are active over-seas, one is fighting in Afghanistan right now. I myself am not military, but those who are bashing the U.S. soldiers and vets because they want their military discount, which is clearly posted on this page as 10% off anytime, need to back-off. Discount or not, you have no business judging what these guys get or not get… go move to a socialist/communist country if you don’t like it, actually why are you even on this thread?…
If it makes out Vets life a little easier, I’ll be happy to pay an extra $1 for my purchase each time I buy something to cover the losses. And for those of the military cheating the system and letting friends using their cards, you know better. Lets be honest and show respect to our Vets.
As a Navy veteran (1953- 1961) I proudly wear a Navy cap. Shoping at HD one day
the checkout noticed to Navy cap and told me as a vet I was entitiled to a 10% discount , had an ID with picture from that time issued b the Navy. they honored it
until today. Informed my ID was not valid so, no discount.
I have also had the discount at Lowes where they still honor Korean war vets.
Will only shop at Lowes from now on and will inform all my friends that HD doesn’t
honor vets any more.
My washing machine died on me last night. Of course everything has to fall apart while my husband is deployed. So today the kids and I went hunting for a washer. I found the one I wanted at sears on sale, and decided to go to Home depot (of Valdosta, Georgia) to see if they had the same model to price match that way I could use my military discount. The older lady back in appliances was rude and not at all friendly. She seemed annoyed that I wanted to price match the washer. Well, She ended up price matching it but refused to give me the 10% off that is supposed to “beat” the competitors. That’s fine. I can deal with that. But she also refused to let me use my military discount! That’s the ONLY reason I went to this store. At sears the sales associates were nice, they were friendly and not at all rude. I walked back into appliances at this home depot and it was the exact opposite. I should have went back to sears but after dragging around a 5 year old and a 2 year old all day looking at washers it was one more trip that I didn’t want to make. I will be contacting the store manager of this home depot and if I can not receive my military discount that I should have gotten( My husband is currently deployed in Afghanistan for crying out loud) I will returning my washer(it’s not being delivered until Monday) and I will take my business to sears, where they were actually nice to me.
In March 2011 Spring Hill, FL. I have Department of Veterans Affairs id card. DD Form 2 (Retired). Purple Heart id card (life member). Paralyzed Veterans of America id card (life member). DAV id card (life member). !st Marine Division Association id card (life member). Florida Department of Veterans Affairs id card. I showed these id cards, no discount. Then applied for home depot credit card, received 10% discount
As a US Army veteran from 1966 to 1972 I do not understand how some veterans get a discount and others don’t? I was ann active veteran when you guys were not around.
I am going to check with Lowes and see if I still get a discount there.
I’m adding further insult to Home Depot for changing their Military Discount program. I’ve talked to several store managers who also wish the changes had never happened. It’s caused turmoil within Home Depot and we all know we’ll be spending more time at Lowes, after all they can afford to give the military discount to ALL veterans- they do not have a store on every corner like Home Depot -wise move- and this will be adding to their bottom line in the long run.
First, for those who haven’t read carefully but choose to shop at Home Depot, they do accept a VA ID card.
Home Depot, I’ve been a long time customer and prefer shopping with you. However, your discrimination against veterans who have honorably served but do not have a service connected disability is wrong and intolerable. We are in the process of doing home remodeling and planned on shopping with you. We’ll be shopping at Lowe’s, because they DO NOT discriminate against a class of veterans (based on whether they have a disability or not).
Good bye and good luck with your profit margins as the word spreads about your discriminatory policy.
SHOP AT LOWE’S! THEY GIVE ALL REPEAT ALL VETERANS A VETERANS DISCOUNT, 365 DAYS A YEAR!
Visited the HD on 6850 S Fry Road in Katy, Texas on Friday, April 15…was told that my Veteran’s Administration Disabled Veteran ID card would no longer provide me with a 10% discount…I was told that my ID card needed to be stamped with “ACTIVE’ to be eligible. Watch out, Lowes, here I come !!! Darren, would you like my store’s info? I’d certainly appreciate your help, Sir.
Thanks to Home Depot’s recent change in policy with regards to veterans discount, I will be canceling my HD credit card and will not be shopping there in the future.
I was just in my local Home Depot on 4/15/2011. I am currently on active Duty Navy. When I reached the cashier and asked for my military discount I was told it is only during the four holidays. I politely informed the young lady that it is on the HD website that states it is a year round program for at least active and retired. She then called somebody else over and asked her. This lady again told me the same thing its only during the four holidays. I then informed her about the website to which she responded yeah we have been told that but this store does not give military discount. She informed me that it was at managers discretion to give the discount or not and that they received an email that stated they do not give the discount. So thanks Home Depot. It was nice doing business with you. From here on out I will be shopping at Lowes since they do honor there discounts.
Just went to Home Depot to get a bunch of items for the house. I am a Viet Nam Vet honorably discharged. It felt good to finally have someone appreiciate my service by giving me a 10% discount at Home Depot. That is until today 4-16-11 I went to the local Home Depot In Rochester NH and I was told that my VA card was no longer any good for a discount. They told me that the rreason was many people were forging so they had to discontinue the one think that made Home Depot stand in the forefront of retail. I said what about a dd214 and license and they said it was only for active. Unfortunately I was very disappointed and will have to shop more to get the best buys. I think Home Depot is making a mistake.
FYI – Lowe’s still honors “all” veterans!
I am currently active duty Navy and just returned from my local HD in Cerritos, CA (4/15/2011) where I was told that they only offer Military discount on the 4 holidays. When I stated that there own website states they offer it year round to active and retired personnel was told not this store. The discount is only offered at manager’s discretion. Well thanks Home Depot, it was nice doing business with you. From here on out I will be shopping exclusively at Lowes where they actually honor there discount.
I only found out about the discount program about a year ago. Since finding out, I have been a regular customer as opposed to Lowes or my neighborhood store. I am not a big cutsomer but generally spend $500-600/year at hardware stores. Yesterday I went to but a new power saw and drill. I was surprised that my DD214 was no longer valid nor was my county veteran card; I lost my VA card and the VA tells me I am not eligible for a replacement under their new rules. I appreciate the past program; hopefully, HD will reconsider. It definitely gave them an advantage. I was surprised they did not use it as a marketing tool.
Spent several hundred bucks at HD in the last few months. The next few hundred will be spent at Lowes. HD can tout their appreciation for vets as a publicity stunt but crawfish when it gets down to the nitty-gritty. Lets see if lowes has a stiffer backbone.
i think that home depot is saying that veteran who did not retire and get
injured in service are better that the others that served there country are not as good as them.just like when we came home from vietnam and was looked down on.thank you for nothing home depot.
I average apprxoximately $25,000 at home improvement stores per year, typically a 50/50 split between Home Depot and Lowes. Home Depot’s decision to drop the veteran’s discount will be a costly one for I will no longer support Home Depot and will also recommend my customers and friends to now use Lowes exclusively.
I went into my local Home Depot on 4/10/2011 and discovered that the 10% veteran discount now only applies to certain veterans/active duty military.
So I guess having served from 1968 – 1971 and not getting shot isn’t good enough for Home Depot anymore. Or my brother who served in Vietnam in 1969 and was awarded the Bronze Star doesn’t get the discount because he wasn’t wounded/disabled either.
It is a sad testiment to greed when we now even categorize veterans.
So it sounds like Home Depot is thanking the veterans for their service, oh wait, only some of us, the rest of us veterans just don’t count.
Excuse me? My military ID needs to say ‘ACTIVE’ in order to get my military discount?? I will be shopping at Lowe’s for now on.
I, too, went to HD yesterday and was told that my veteran’s ID (provided by my county for putting my DD214 on file) would only be accepted on certain holidays, but would be accepted this one time She said it was costing too much money. How disappointing for HD! Maybe I’ll have to reconsider my longer trek to HD than the closer Lowe’s.
I work for an independent lumber yard and would go to HD for things we did not sell, partly because of the discount appreciation for all veteran’s. My company offers a 10% discount year round to all veterans with ID.
Thank you all veteran’s for your service to our country!
I visited HD yesterday, and was told that my GA Vetran Drivers License would no longer be accepted as proof of Vetran status, and must have a valid ID. I explained to the clerk that it was impossible to get the Vet License without a DD214, and he said he was sorry, but I need to talk to the manager.
As a long time customer of HD I am disappointed in their position regarding interpretation of “VETRAN”.
When I don’t know the meaning of a word, I look it up in a dictionary.
I learned today that the Home Depot “Veterans Discount” has been discontinued – as I knew it. I didn’t take advantage of it a lot but always had it in the back of my mind that it was there. When I asked for it today, I was told that I needed an ID, I pulled out a copy of my DD214 and was told that I must not be a veteran because I would have an ID. Hmmm, maybe you should give your checkers a little training? I then explained to her that I was indeed a veteran and that little piece of paper I just pulled out was my proof, however, since I did not have a service related disability I did not get an ID when I left active duty. So she then told me that they changed the policy. How about telling me the policy up front (something like – it’s not really a veteran’s discount, it’s an active duty, retired military, disabled veteran discount) instead of telling me that I’m not a veteran and I’m not made to look like an idiot at your store??
My sister-in-law works for Home Depot. She was the one who told me about the program. I enjoyed the 10% discount while it lasted. Now it is gone since I am not disabled or retired. Gone also are my shopping days at Home Depot. I will NEVER shop at your store again.
I went into my local HD yesterday (4/4/11) and was told that just having a DD-214 did not qualify me for the discount any more (though she made an exception that day, very nice of her). I thought the veteran’s 10% discount was a very generous offer by HD and shopped exclusively there, although there is a Lowe’s about a mile down the road. I am not going to boycott HD for this decision, however, I will keep an eye on prices and be shopping at Lowe’s as well. I would think that if HD had advertised this program more they would more than make up for the discount, there’s a lot of veterans out there. Thanks, HD for the program while it lasted!
In Show Low, AZ I was told that I no longer could use my Marine Corps League ID as valid military ID with HD for my 10% discount. Went to the VA and obtained a Dept. of Veterans Administration ID and was told by HD that this was not valid because it does not say “service connected”. Not all Veterans have a service connected disability. As long as I presented a valid DD-214 to the VA personnel, this is construed as a valid ID, thus the VA ID is also considered a valid ID. Perhaps HD should research their information prior to issuing these standards at the store level and quit smacking Veterans in the face who have defended the United States of America and who have protected the rights of Americans and their freedoms to pursue their endeavors.
Lenny Phillips
SSgt. of Marines
As far as the veteran’s discount, I recognize your right to extend an every day discount only to those who have served through retirement or have a been disabled during their service. Since I am only an “ordinary” veteran, having served honorably, I will take my business to the local hardware store or Lowe’s for my regular purchases throughout the year and will only be shopping at Home Depot on your special national holidays. I have spent at least $2000-$3000 a year at HD the past 5 years and I’m sure your competitors will appreciate the increased business.
The name of the holiday that we celebrate on July 4th is called
INDEPENDENCE DAY, it commemorates the anniversary of the date of the Declaration of Independence (July 4, 1776) and declaring our young nation’s independence from a despotic king. Many people simply refer to it as “July 4th”, but over time, this minimizes the significance of WHY we celebrate this holiday.
Being an independent citizen of an independent nation and a military veteran who has voluntarily defended our nation during a time of war, while deployed to a foreign country in support of combat operations, it is important to not marginalize the significance of this holiday by denigrating the name of it.
Please take some to reflect and change the way you refer to this most significant national holiday. Without our independence, there wouldn’t be a United States of America.
It is nice that some of the big box stores recognize our service.
I don’t quite understand why the Purple Heart that I earned in combat isn’t considered as eligible but I won’t stop shopping at HD. Thanks you letting me take advantage of it for the last year.
I just returned from HD empty handed because of a change in the veterans discount requirements. I put over $100.00 in products back on the shelf after being advised of the change in policy. I turned around and went to Lowes and bought the required supplies and was THANKED by the associate for my service and gave me the discount. I spent 4 years in Vietnam and Formosa, not just 3 holidays as you allow for veterans discounts.
In the future, I will drive the extra 2 miles and shop at Lowes.
Dear Home Depot
I am a Veteran who was turned away for 10% last week.
I am a Veteran who was NOT turned away at LOWES for 10% last week.
When you came to town here in, in Matthews, NC I was one of your first customers and when you opened your store on Albemarle Road closer to my home, I stayed as a very loyal customer. About 3 years ago I was in the Albermarle road store and overheard a customer speak of a military discount. I pulled out my wallet and showed my Veteran ID to the sales associate and he said “yes that qualifies” and I was elated!!!!
My wife and I have spent at least $10,000.00 in your Charlotte stores over the past 20 or so years on kitchen, carpet, windows, tile, appliances, landscape etc. etc…. of which $3000.00 has been with a 10% discount. Obviously there is a DEPARTMENT, lets call it a CFO, in charge of PROFIT & LOSS that deems the 10% a place to make up for things like BLACK FRIDAY that will happen this weekend.
You have lost my business forever and when I go to the VA next week for my physical I will make that known to everyone I talk to that LOWES is THE place to shop.
Poor decision, bean counter.
Ken Kuehn
Not disabled thank GOD and too old to be on Active Duty
Ex Army 1966-1969 and Ex Home Depot
I am not veteran ENOUGH for Home Depot. Never mind that I entered the military under the draft in 1972. Had number 81 when they called up to nearly #200 that very LAST year.
I did what I was told and kept my head down and never got shot or injured. I got out whole so I AM NOT ENOUGH OF A VETERAN FOR HOME DEPOT.
I understand that Home Depot does not have to give any discount to anyone, BUT when they start discriminating BETWEEN veterans that is the last straw. If you want to know what a veteran is, ASK A VETERAN OR ANYONE WHO EVER SERVED.
Take down your web page that lies about honoring veterans. I will never shop there again and I will give Home Depot all the FREE publicity that I can muster, albeit negative publicity. EVERY DAY!
I also had this problem Home Depot. I guess the big shots of Home Depot have not served or been to war. I contacted the Veterans of Foreign Wars and told them the situation. Some veterans agreed to boycott. Also I talked to the VA in West Haven and they told me that the words “Service Connected” is not on the VA cards. They were shocked and said what do they want you to do walk in their with one leg. You don’t get a VA card unless you’re a Veteran. Also, they said if enough complaints come in to them they will boycott Home Depot. I guess I will have to go to Lowes too.
Limiting the discount to those who’ve fought for our country is really shameful. Having a price ceiling and only allowing certain products to be discounted again, is shameful. If you truly honor veterans then please do so in an appropriate way. I know that I can go to Lowes and do not have to worry about price ceilings on the products I purchase from them. Home Depot you’ve lost my business which is a shame as I’ve purchased a new home and used to shop at your store regularly.
In spite of what HD says…Lowes still offers Veterans discounts to all vets..just went there this weekend and received my 10% discount on a new washer and dryer that normally I would have purchased at HD….
I was a loyal Home Depot customer. But since you have taken the 10% discount away from some of us veterans I will no longer be using your store as there is a Lowes just down the road that still gives us veterans the 10% discount. I can’t quite figure out your logic as wouldn’t it be better to have me as a customer and take what profit you can and keep the goodwill rather than just brush me aside. Of course it is your choice but it is also my choice to boycott your stores and get as many of my friends to also boycott. You really shouldn’t throw out the baby with the bath water. I served more time in the military than most retired reservist why do you give them preferance over me.
Respectfully,
Phil
All veterans need to let their local VFW and American legion posts of this decision.
Forturnately for Home Depo,t they are able to make corporate decisions and profits based on the freedoms of the United States. Those freedoms paid for by the sacrafices by all veterans. I’m sure this decison was based on data showing how much money was being discounted to veterans, but what they fail to realize is how much money was spent that might not have if it wasn’t for the veterans discounts. I know in my case, I spent thousands at HD without the discount until one of their associates told me about the veteran discount. He also said they weren’t suppose to say anything because it cut into their profit sharing, but as a veteran himself, he was upset about the policy. Long story short, I started spending more at HD and telling all my veteran and non-veterant friends to support HD because they support veterans. Yesterday that recommendation stopped. Like so many, I will support those that support us. Does that mean that I will not shop HD..of course not, but my purchasing decisons willl be re-evaluated and if Lowes still offers the discount…that’s whee I’ll be going. Hey HD…if you screamed from the rooftops that you support all veterans and not hide it, you’d reap more business and profits. Or how about this: 5% for all veterans and 10% for the retired, active and disabled. Bottome line….bad decision based on limited data…..enjoy those freedoms we defended.
My husband is a disabled Vietnam Veteran. Home Depot ALWAYS honors his discount the minute he shows them his veterans card. They have NEVER not honored it and most of the time, they even ask him if he needs help load anything. Our store in Aiken SC is one of the best I’ve ever been in. The associates and all the sales staff are always ready, willing and able to help with any questions we have. All of you that say go to Lowes go. I’m sure Home Depot will not miss you.
I am a 20 year, retired Navy Vet. I am also a Home Depot Associate. I do not expect nor do I even ask for a Military discount whenever I shop anywhere. I do not understand why anyone would get upset whenever they are denied the discount, there are rules, policies and regulations that have to be followed. Go to Best Buy, Walmart, kmart, Target, any Grocery Store, They do not give Military discounts there, but do you stand and scream, argue with the associates in those stores when they deny you, I bet not. Every Home Depot within the district that I work, honors the Military discount, but you have to ask for it, and show the proper ID Card. If your time in service does not fall under the policy, dont get upset with the associate, we are only following the rules set out to us. Oh, and By the way, there is a lowes within a few feet to within 2 miles of each and every Home Depot within the district I work, and , They only honor the Military discount if you ask for it and show the proper identification also.
I guess its true Home Depot is no longer honoring the 10% discount for us service members. Like many of you I have spent a lot of time and money at home depot, but yesterday I was turned away. I guess with HD discontinued support for the service member many of us will now take or business to other retailer, who still support the military and offer incentive business
Is this a joke Ann Marie Gerner? How could you actually say something like that!? That is just plain ignorance on your part. you don’t seem to care about anything but a measly discount. i understand these companies have some issues with this discount thing and so does lowes but some of these posts are just disgusting and awful. I have gotten to take adavntage of the discount at both stores and have been turned down at both stores. i am grateful that they do support us in many other ways than just a discount.
I am not a huge fan of Home Depot (or lowes for that matter) but they do do more for the military of this country than most of these corporations. that’s not funny to call someone a communist in jest but its definitely unpatriotic.
My husband is active duty in the army and this year for Christmas, we received several gift cards to Home Depot as we are planning on remodeling our basement. We love to shop at Home Depot as they honor the military. Unfortunately when we were at the Erie, PA Home Depot and purchased laminate flooring, we where told by the sales clerk the military discount is no longer available. Communitst! Go shop at Lowes, they still honor the military.
Nice words, Darren. Too bad it’s a lie. Hd in Cape Coral FL only allows any military discount on Mem Day–4th July–Vet’s Day. Period..
I salute you for your discount plan.I am a Viet Nam veteran without injuries.My service was protested when I returned to the U.S and it seems it has no value to Home Depot either.
I would just like to recommend that you add Veterens with a Purple Heart to your list of approved individuals for a discount. Like all of us that were in the military, they served their country, but in a much more meaningful manner.
Thank you.
All that I can tell to all of you comes down to one simple move. GO TO LOWE’s. They back their word when it comes to military discount and at check out show your ID (Active, reserve, vet) no questions asked. BTW, they also thank you for your service.
No need to waste your time and go to Home Depot when you can go to LOWE’s. I personally get satisfied just with the fact that cashiers at LOWE’s thank me for my service to the country. If they give me the discount fine if not, a simple THANK YOU for yor service makes my day and my shopping better than at the Home Depot.
I was at Home Depot on 12/4/10 making a purchase and when I asked for the military discount I was told Home Depot had stopped this practice. I am retired from the US Navy after 22 years and presented my ID card. I informed the clerk that I would not be making this purchase and started to leave. The clerk called me back and said she would do give me the discount this time only. My question is – Has the practice of providing the retired military discount been stopped or is it still available?
Thank you for your time.
Receipt # 0263 03 50728 12/04/2010 6059
I’m a verteran from an era when we were not honored for our service as those who serve today, so I was pleased to learn of Home Depot’s recognition that included me. I think I was able to take advantage of the discount three times with my DD214 before being turned away because I do not have an active duty or VA ID. So thanks. It was nice while it lasted, but I know what I did and why I did it, and I don’t need a Home Depot PR program to make me feel good about it.
Wait a minute!! Home Depot’s claim of Military Discounts is really misleading! Each Area Manager makes up his own policy. Pittsfield MA only offers the discount to Active Duty. Retired Military do not qualify.
When I e-mailed Customer Service, I got this response from Rodney:
“Thank you for your email to The Home Depot Online Customer Support.
Currently, through Home Depot Online, we still offer the military discount to active and retired military personnel.
In regards to the store, there policies may differ on an individual basis, per their management groups.”
Their WEB site should be corrected to clarify that there is no coporate policy – as it stands it sounds like “bait and switch” to me.
This morning when I checked out at the Foothill Ranch store (92630), the clerk forgot to apply the Vet. discount. When I called this to his attention, he referred me to ‘Returns.’ The lady at Customer Service and the lady at the Returns desk were unaware of this discount. They wanted to call a higher-up, but at that point I said forget it. My advice: don’t pay unless the discount has been applied and check with the clerk first before the purchase is rung up. Anyway, appreciate the discount. Thanks.
For the past 4 months I switched from Lowes to HD because HD started offering the discount to ALL Vets. I have spent upwards of 10k at my local HD. Today I was told that although I am a Vet, I must be RET, ACT, RES or DISAB. Cool. thank you HD, it has been great and I am very thankful.
I am going back to Lowe’s now. I have alot more to spend before my houses are finished.
I flip houses for a living so I plan to spend a bit of money. Lowe’s is 16 miles away but the 10 percent will make it much worth the trip.
Well, last night I gave it one last try. We are doing our bathroom and went to HD to buy the products we need. The Bill came to the high end of 900. I showed my vVet card and she said, not all vets, only retired and so on.
I put the stuff back and went 16 miles down the road. Got the same things at Lowes for 160.00 less and plus they gave me the Vet discount and thanked me for my service. I will drive for 200+ bucks.
BTW, Lowes will price match
Dear Sirs;
While I am greatfull for the discount , I was always under the assumption
that the discount was for all veterans. This seems to be a new policy
because I have been getting the discount for quite a while. I always carried
my DD214 with me and recently started using my Marine Cprps League ID card
since you must prove that you are a veteran with your DD214 to be a member
of the League.
Lets face it , without the discount it makes no sense to make the purchase
at Home Depot, you may as well just shop more carefully.
Most of the time without the discount I can do better at a local building
supply or at the local appliance store, and not have to pay for delivery.
Check it out people.
I served and am damn proud of it. 1958/ 1961
My conclusion, So someone who was in combat 40 years ago and survived is not as worthy as
some one serving now who is sitting at a desk in a non combat zone. If you
want to do it , do it for all Vets. You can’t pick and choose, some one is
bound to get angry.
You know that in the Marine Corps we were put in harms way just by the fact that we inlisted, and
that we were there , trained and available to strike anywhere at any time.
Semper Fi,
Mike Concordia
I think it is great that HomeDepot honors our veterans. However I recently learned that Home Depot is honoring VFW cards as proof of service. My understanding of the discount program, it is for active duty, guard, reserve and retired military. The discount is not for those who served for a period of 4 years and seperated? Anyway I would like to see Home Depot ask for military I.D. cards and not accept anything else as proof of service.
I am a veteran with six years active and one year reserve in the US Army as an infantry officer from 1970-77.
I think it is great that some of our largest corporations are forgoing some profit from their shareholders to show appreciation to those who are sacrificing RIGHT NOW and also to show them that we are worth it and care about them.
To those who wish to complain because they (like me) don’t qualify:
JUST BE PROUD OF YOURSELF AND YOUR SERVICE and quit whining for a monetary thank you! Many of our founding fathers not only died or suffered life-long ailments, but were also bancrupted to give us something to fight for. True patriots sacrifice for their country and countrymen. Our country’s survival and our freedom should be reward enough for anyone. Expecting rewards makes you mercenaries, not patriots. Knock it off!
I am very disappointed with the so-called Military Discount that Home Depot offers. I am a retired Veteran, so I qualify fo the discount year round, however, there are so many exceptions where the discount does not apply that it is frustrating and embarrasing to even ask for fear of being turned down. A recent example was when I was told by the sale associate that would receive the discount on a washer and dryer and then when it written up I was told no, becaause it was a on sale and a “special buy” and therefore the military discount was not applicable. I do not understand why the exceptions. Either you respect Veterans and want to show respect to them by offering a discount or not. A thank you is okay with me. I did not ask for anything, but don’t tell me you are going to give something and then jerk the rug out from under me at the last minute. I do not like to be embarrassed and like most Military folks I am very loyal to those that are loyal to me. I will take my business where it is appreciated even if I have to pay more. Hooha!!!
Looks like, based on the “update”, the all year long discount for former veterans is no longer offered. I guess there were just too many of us out there.
As far as going to Lowes, I think the two retailers keep a close eye on each other’s policies and don’t stray too far from keeping the playing field pretty even. Although, Lowes did offer the discount for 5 days in honor of Veteran’s Day.
Ryan,
During the last month I have spent over $3k at HD. Recntly my buddy (a veteran) aske if I had been receiving my discounts as he recently did. I knew nothing of the program. Shame on me I quess for not paying attention.
My question 2 questions are;
If I show proper ID such as DD214 and drivers license can I get my 10% credit if I turn around and spend it imediately?
Seems like a fair question to me, and you make another sale.
Isn’t there a way for your point of sale software to label a veterans account as such and thereby eliminating the need to show ID at each sale? Seems like that might speed up the line a little bit(?)
Each and every service member must be told that Home Depot only supports veterans “conditionally”. While each service member puts themselves in harms way to defend ALL America, Home Depot likes to publicize that it supports Veterans too. But read the fine print. They only support Veterans conditionally.
Perhaps it should be US policy to only defend Home Depot “conditionally” too, and hide the fine print till they need us. Then pull it out and sadly say “golly, you need to read the fine print here”, as their business gets into harms way.
I say….support Lowe’s. It gives military / veterans a discount no matter what. I say, tell everyone at your local American Legion Post and everywhere else you run into. Go to Lowes !
is it possible to get the Vet’s discount on line? And what is a “qualified” family member? Would this be daughter of retired vet for whom she is taking care of? My father is unable to get to store due to a handicap so was going to purchase online. Is this possiblel or can I go into a HD store with his ID? How should this be handled?
By the way. I would recommend contacting Home Depot Home Office bringing to there attention the local HDs that are not honoring Hq’s policy that is in writing. Lowes honors 24/7 each and every day.
As of a November 9, 2010, Home Depot Hq posting, all HD within the US are to provide the 10% discount year-round for active, guard, reserve, retired, and disabled. All other former military can bring in a DD Form 214 for a Memorial Day, 4th of July, and Veterans Day 10% discount. Apparently, some location mangers are being arbitrary regardless of HD policy. HD Covington, LA, declines the 10% discount.
I purchased applaiances (no special buy stuff) expecting the 10% Veteran’s Day discount Ticket reciept was for $1,265.83. But the discount was only $25.50 on $254.98 (nothing on ticket fhat amount). I feel I have been shortchanged by Home Depot for $101.08. I know of other who recieved full ticket discount. Kindly advise.
My local Home Depot (Zip 39180) advised me today that Home Depot no longer honors the 10% military discount, except on approved holidays.
The question regarding the military discount:
Is it up to the individual store manager to offer the discount or not to offer it? or is it company wide and supposed to be at EVERY Home Depot?
I was not aware of the discount until recently. I think it is GREAT! especially in these times that Home Depot would step up and recognize Military Families.
HOWEVER, I have been to the Crescent Springs, KY store several times as we are doing improvements to a house we just purchased for our daughter. We are continually told that the discount has been stopped. I have emailed Home Depot 3 times and they assure me it has not been stopped and is in fact an year round discount. It is embarrassing to be at the register and to ask for a discount only to be told it has been stopped. It would be GREATLY appreciated if the store managers and employees would be contacted by someone at corporate so this embarrassment at the register doesn’t happen. I would be more than happy to spread the word to all my military contacts “shop at Home Depot, they support the military family!” but not if they would have to face what we have had to go through.
I am not trying to demand anything or to be greedy. I don’t want people looking at me because I ask for a discount that has been offered to me. I feel bad for even asking for it now since being told no so many times. If it is offered we should not be told no it isn’t at the register.
Thank you,
Excellent points.
I would also like to know the answer to Elaine’s excellent question, “Is it up to the store manager to offer the discount or not to offer it? Or is it company wide and it suppose to be at EVERY Home Depot? If it is supposed to be offered at all Home Depot stores, is there a Home Depot website that specifically states that Home Depot offers a 10% military discount together with information as to who qualifies for this discount?
According to the cashiers we have dealt with recently, the store manager at the Crescent Springs, KY Home Depot store has taken it upon himself to stop the military discount.
We will be taking our business to Lowes.
We are continually told that the discount has been discontinued. It is embarrassing to have to ask for something that is ADVERTISED company wide only to be told NO, NOT HERE. I am told that the local store manager took it upon himself to claim the discount has been stopped. I asked customer service to clear the air. Their only response is that the discount is in deed still in effect. Sounds like bait and switch tactics to me. I do not enjoy the game they seem to be playing. Home Depot needs to get all their team players on the same game plan.
I personally do not feel comfortable recommending anyone to shop at Home Depot after the way we have been treated.
I went to Lowes yesterday. I did not even have to ask for a discount, the cashier saw my military ID and offered it to me! She said as long as some form of military ID is presented they are more than happy to honor our military families. I think I will be posting asking people to support Lowes on all the military sites I am active on.
Shame on Home Depot for the way they have been treating those who serve and their families. If you don’t want to give a discount then DO NOT offer and advertise it.
Question- I noticed the offer for the additional 10% is “In addition, a 10 percent discount is also offered in recognition of Memorial Day, Fourth of July, and Veterans’ Day at all U.S. Home Depot stores for all other military veterans. So as a veteran, we invite you into our stores this weekend to take advantage of the discount. ”
It refers to the discount “this weekend” but Veterans Day is Thursday the 11th. Is the additional 10% through the four day Veterans day weekend – November 11-14th ?”
Thank you
Thanks for asking Robert. This is refering to all additional military veterans that don’t get to take advantage of the discount throughout the year. It’s not an additional 10% discount.
Hi Darren,
I went into the South Portland, Maine Home Depot on 11/13/10 ( I would have gone on Veteran’s Day but I had to work ) and when I bought a stove and refrigerator I specifically asked the clerk if “Home Depot does the 10% veterans’ discount as Lowe’s does”. He specifically told me no. Please advise.
Hey there Robert, thanks for visiting! Whenever you feel you need some clarification on an issue, please feel free to talk with our store managers. The associate that you mention may have been fairly new, missed the communication, etc. You can always call our customer service team at 1-800-466-3337 or email our online customer service team onlinecustomercare@homedepot.com to find answers to your questions.
Can I use this discount to buy a lawn mower?
I applaud Home Depot improving their program towards Military retirees, i.e., offering the 10% every day. I’m a bit disappointed in the promotion of it though since I didn’t learn about it until doing an online search today. I’m also disappointed they limit it to $500.
While I used to be a strong supporter of Home Depot, several really bad customer service episodes at our local store in Yakima/Union Gap have caused me to go to Lowes first, and then to Home Depot if I don’t find what I need. And honestly, Lowes prices are usually just a smidge better anyway.
Lowes also made a major improvement to their customer service in regards to discounted purchases. Before it was a hassle since they had to call a manager over for approval, but about a year ago they started letting the cashiers key it in on their own. This makes a big difference when you have five people in line behind you. (Sometimes I wouldn’t bother asking because of this.)
In regards to my previous post , I would like to thank the West Melbourne, Florida, Home Depot store Manager ,David Vance and his crew for making everything right regarding the offered 10% discount for veterans.
They went out of their way in providing excellent customer service and their efforts are appreciated.
Thanks Ray, I will be sure to pass this along to David and his team!
Good evening and thank you for your patience.
As we announced earlier this year, we offer a year-round, 10 percent discount, up to a $500 maximum, at our U.S. stores to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. We offer this discount to thank them for their outstanding service to this nation and to help make their homes more comfortable and safe. Customers requesting the discount should present a valid military ID.
In addition, a 10 percent discount is also offered in recognition of Memorial Day, Fourth of July, and Veterans’ Day at all U.S. Home Depot stores for all other military veterans. So as a veteran, we invite you into our stores this weekend to take advantage of the discount.
Thank you!
We’ve had no problem getting a 10% discount from Lowes each and everytime we shop. My husband is a disabled vet and even without him present I’ve received the disount. I’ve had bad experience with Home Depot in the past and prefer Lowes but I am willing to give them a chance since there’s an item I want that Lowes doesn’t carry.
As a disabled veteran and a single mother with two children (one whom is autistic) my finances are extremely limited. This discount has helped me out in the past and I’m sure in the future. Thank you so much for this generous offer of help to veterans everywhere. A very nice way to say thanks
Question for you.
I spent almost 19 yrs of being a military spouse. We have divorced but I do receive my part of the military pay each month. It goes into my checking account each month so I do not receive a monthly stub of any kind. At the end of the year I receive a statement from the military showing how much I received for the year for taxes. I would hope I would be eligible for the 10% discount after being a military spouse for all these years. I do not have a ID card either.
Could you please get back to me on that. I would truly appreciate it.
I salute all our Veterans and Active Military.
Thank you for any information you can give me.
Darren Ryan,
Today when checking out at Home Depot, the cashier asked if I was a veteran. I thought she was asking because today is Veteran’s Day. She told me about the discount. This is the first time anyone has told me about the military discount.
Question, can I bring my receipts for other purchases made in the last three months and receive the discount?
Reply from customer affairs….
hank you for contacting The Home Depot Customer Care.
I apologize for any inconvenience that you may have experienced in the
store with our military policy.
The following types of ID are expectable for Military Discounts in our
stores
Active Duty Military ID card with a picture (green background)
A retired Military ID card with a picture (blue background)
VA Card (Department of Veterans Affairs) – MUST have the words SERVICE
CONNECTED under picture. We will not accept any other VA Cards.
Active Military and Retired Military ID card for spouse/dependants
(yellow/beige background)
In additional:
? This discount is not available for Installation Services or for
Deliveries (store and Service Provider)
? The discount is only available on the day of purchase – customers
cannot get discount on a previous purchase
? The discount cannot be combined with other promotions
? This discount is not advertised and is only be given when customers
specifically ask and provide a valid military ID
? During normal holiday events, it’s store managers discretion to offer
the discount without a military ID
I trust that this information will be helpful to you. We appreciate
your business and hope that you continue to choose The Home Depot as
your home improvement headquarters.
If you require additional assistance from me, please reply to this email
or contact me at the phone number below.
I read all of the comments on this Home Depot,blog , so before going over to my local West Melbourne, Fl., Home Depot , I decided to call the Corporate Office at 1-800-654-0688 to confirm that I would be eligible for the 10% veteran’s discount. I too only have a DD214 and valid photo driver’s license as I.D.
Sherryl, (Extension.. 76077)at Home Depot Corporate, called my local Home Depot in West Melbourne , and was informed by the Assistant Manager “Luke” , that the DD214 is not eligible for the 10% Veteran’s Discount.
I recommend that someone from the Home Depot
leadership ,ie. Frank Blake Chairman and C.E.O or Matt Carey Executive V.P and C.I.O get involved and serve the Veteran’s in a respectful manner and honor the promotion “thanking us for our service” as advertised.
This is a response from HD customer affairs. I wonder if they will allow me to post it or delete it like other comments.
Hello Mr. Moser,
>
> Thank you for contacting The Home Depot Customer Care.
>
> I apologize for any inconvenience that you may have experienced in the
> store with our military policy.
>
> The following types of ID are expectable for Military Discounts in our
> stores
>
> Active Duty Military ID card with a picture (green background)
>
> A retired Military ID card with a picture (blue background)
>
> VA Card (Department of Veterans Affairs) – MUST have the words SERVICE
> CONNECTED under picture. We will not accept any other VA Cards.
>
> Active Military and Retired Military ID card for spouse/dependants
> (yellow/beige background)
>
> In additional:
>
> ? This discount is not available for Installation Services or for
> Deliveries (store and Service Provider)
>
> ? The discount is only available on the day of purchase – customers
> cannot get discount on a previous purchase
>
> ? The discount cannot be combined with other promotions
>
> ? This discount is not advertised and is only be given when customers
> specifically ask and provide a valid military ID
>
> ? During normal holiday events, it’s store managers discretion to offer
> the discount without a military ID
>
> I trust that this information will be helpful to you. We appreciate
> your business and hope that you continue to choose The Home Depot as
> your home improvement headquarters.
Thanks to Home Depot Corp and the (Northville, MI) location for this Vets program honoring past and present Vets with a 10% discount. I used it for the first time today without a problem. I showed my dd214 and driver’s license. As usual the store personnel were friendly and accommodating. Thanks to all of you Vets for your service. Donald (US Army 69-72)
My wife found a washer and dryer that she liked at Home Depot today. It was on sale at a good price. I told the sales person that I was a veteran and asked if I would get an additional 10% discount. He said “yes.” After taking care of all the paperwork and arranging delivery we went to the cashier. She checked my Military ID but the discount was only $4 on a $1400 purchase. She asked a manager who said that it was a “special buy” and did not qualify for a veteran’s discount. I thought that after being told twice that the discount would apply, Home Depot should honor what their salesman said. I walked away.
Darren,
I said earlier that I never had a problem; but.
Went into the Home Depot in Portage, MI to order a Maytag dishwasher, model MDB8859AWS. Clerk got confirmation that they had 17 in stock, but he could not place an order. He checked the Home Depot web page and it shows it is available and can even be delivered on Monday Nov 15th.
How do I get my 10%, if I have to resort to ordering online?
I am a veteran and I am about to launch a home project (Remodel) and I had intended on going to you guys today to make about a 4k purchase to take advantage of the 10% discount to military and vets. I was told that there is a maximum purchase limit of $500.00 that will actually qualify for the discount. Online it says maximum discount $200.00, so I figure the real purchase limit is 2k. At any rate, I am taking my business to Lowes. They have a 5k limit and discount limit of $500.00. If I find that I need more stuff and exceed their limit, then i will do my spillover shopping at Home Depot. Thanks for supporting the military though. It is appreciated and I am not trying to disrespect you, just pointing out that your letting a competitor show you up pretty good.
Thank you.
Keith
Is a “Letter of Service” also acceptable, when a copy of the DD214 is not available?
Lowe’s is NOT supporting run of the mill veterans. This is what I just took off the LOWE’s website:
Current and former military personnel and their immediate families get 10% off this Veterans Day weekend. Offer ends 11/15/2010.
Offer available for all active, reserve, retired and medically discharged military personnel and their immediate families.
Must show valid military ID or VIC card at the time of purchase. Offer is good for the purchase of any in-stock or Special Order merchandise only up to $5000 (maximum discount $500).
Does the discount apply to items that must be ordered? I.E. not in the store.
Good morning. Concerning the military discount – in the Cartersville Georgia, store – less than four weeks ago, a sales associate in the appliance department also informed my husband and I that Home Depot no longer honors the military discount except on holidays. I am glad I have found this on line so that I may print it and show it to them.
Also, are appliances on sale considered “Special Buy” appliances? We are going to buy a washer and dryer this week, and if we were able to get the discount, we were going to rush to Home Depot today. Your quick response is greatly appreciated.
(By the way, we purchased a GE Profile French Door Refrigerator and GE Profile Gas Range from Home Depot. Love them!
Thank you and have a great day !
Have a great day!
Who are the qualified family members? Spouse, parent, sibling, pet dog?
It seems like Lowe’s and Home Depot both have the same problem. Their store managers and cashiers don’t have a clue what the policy is. Telling us here what the policy is does little good when we are standing (stood) in line and were told we weren’t eligible. The answer is also quite simple. Make a nice big sign to put on every door at the store and put little signs with the policy at each cash register. End of confusion.
Vjk
If Home Depot is the same as Lowes, then this is clearly what Lowes advertising flyer says:
All military, active, retired and plain old veteran get the 10% discount this Veteran’s day weekend.
Every day only active and retired get the 10%.
In other words, veterans only get it this weekend, not every day.
My deceased husband served in the military. I offered to bring in his dd214 and death certificate. The cashier called someone and asked if this was acceptable and was told no. She was also told that DD214′s were not acceptable. If my husband was not taken from me prematurely, he would have been the one buying for our home and received the discount. This was at the 22nd Avenue North store in St. Petersburg, Florida.
Lowe’s discount for Veteran’s Day weekend is extended to the immediate family. We received bad customer service from them 8 years ago and I have shopped Home Depot since for remodels and major home improvements. That is changing today;.
**Cannot be combined with any other offer**. This also includes your 1 yr no interest on items over $299. I really wish Home Depot would reconsider this. I can understand if the item is already marked down / on special but no interest allows me to buy a complete project worth of items with the piece of mind that I can pay it off.
My wife had a disappointing experience today at a Home Depot store in Ruskin, Florida. She went in to purchase a very expensive washer and dryer set and was told she would not be given the 10% Veteran Discount because it was a Special Buy appliance. Needless to say she was very disappointed!!! It is my opinion that on today of all days there should not be any restrictions on this discount. You call this a Veteran’s Day Sale but anybody and take advantage of this sale. There is not any special discount to the brave men and women who serve or have served our country. My In-laws purchased the same set in Fayetteville, NC and were given the additional 10% discount. Why is one store giving it, but not another? I called and spoke to the manager at our local Lowe’s and he stated there are not any restrictions being placed on their 10% discount. I guess Lowe’s appreciates veterans more.
Last year when I tried to show my retired military ID at the register to get the 10% discount I was told by the cashier that Home Depot only gives the discount on Veteran’s Day now… Is this correct or is the discount allowed and given on any shopping trip to HOme Depot?
Dear Mr. Ryan,
What exactly does “a single receipt in-store purchase” mean? Can I purchase items on Thursday and get a receipt and get the discount and come back again in a week and purchase a bunch of items on a single receipt and get the discount again, and so on?
In other words, are multiple purchases allowed under the military discount policy?
Thanks for responding.
Jim
It’s great that Home Depot offers a discount to veteran’s, but my husband and I were denied using it just recently! My husband, who is a veteran, tried to use the 10% veteran’s discount last week but was denied by our local Home Depot store. He currently is considered an “inactive reserve” as he just separated from the Navy less than a year ago and also has an up-to-date Military ID. Our local Home Depot refused to give us a discount on a Maytag Portable Tall Tub Dishwasher Model # MDC4809AWB, and we were forced to purchase the item online (without the discount). The store said they only accepted discounts on Veteran’s Day. I wish I would have known they were incorrect before we purchased the unit. It was an extremely frustrating experience. I would love to talk to someone at Home Depot about this and see if there is anyway to still receive honor the discount we were refused. Why offer a discount when it will never be honored?
I indeed have a DD214 as indicated above but the store I went to yesterday not only told me this is NOT acceptable (they wish to see a military ID) they also told me it does not apply to PAST veterans. They said it only applies to Active, retired, National Guard and spouses of these people.?
Additionally, I am a member of the VFW(Veterans of Foreign Wars) and I was told my ID from this organization is not acceptable. How do you think one becomes a member…they are VETERANS of foreign wars? Would this not be acceptable?
Matt,
Thank you for your service and for your comment and questions. I’m sorry your experience wasn’t what it was supposed to be in our store. May I email you to get the store information so that I can look into this for you?
Thanks,
Darren
It’s too late now DARREN ! many of our Vet’s would not be shopping at Home Depot anymore.
Thanks, Darren.
Darren,
I also noticed the “valid military ID” requirement. I have two suggestions for discharged veterans:
1) Copy of DD214 (discharge papers) and valid picture ID
or
2) VA Medical Center ID (they now include your picture).
Thank you to Home Depot for recognizing those of us that have served.
Michael (USN 1975-1981)
Thank you Michael! We do indeed accept DD214 and a valid Driver’s Liscense. The VA ID is also acceptable with a Driver’s License.
And thank you for your service Michael…it is greatly appreciated!
Lowes don’t requare the driver’s license to get a 10% discount just your VA PIC ID
I am from Hilo, Hawaii. Why does the Kona Home Depot give military discount to all veterans, not just active or retired veterans, all year long. The Hilo store has discontiued giving year long military discounts. I was told that the Hilo store will not have this military discount to all veterans, except on special holidays such as Veterans’ Day and Memorial Day.
Please , I need an answer.
Thanks,
Earl (a Vietnam veteran with a service connected condiion)
P.S. Our Kona Lowes Home Improvement honors all veterans with every day military discounts.
I intend to shop more at Lowe’s from now on.
Earl, I’m sorry to hear that! The discount should be available in all our stores, so we can look into this for you. Thank you for your service and sharing your issue!
How can we show a military ID if we were honorably discharged and no longer have a valid military ID? I certainly do not want to show my entire DD214 including SSN, etc for a 10% discount. Would a DAV card work?
Scot thanks for visitng and thanks for your service. Let me confirm that a DAV card will work!
As with the other commenters, the “fine print” indicates that this Veterans Day discount is not available to all veterans, only active duty and retired. Despite the replies to the comments indicating that the discount applies to all veterans, practically speaking, based on the conditions, this is not true. The overwhelming majority of veterans will not have valid “military id cards,” despite the fact that they have been honorably discharged and may have served many years or in combat. There is no such thing as a military ID card for veterans, unless the veteran is disabled and receiving care from the VA, in which case they will have a VA ID card, or retired, in which case they will have a retired ID card. The traditional way for an individual to prove military service is with the DD 214, the document issued when the service member is discharged. It is not an ID card, rather it is a piece of paper showing the time of service and conditions of discharge. It should be adequate to prove to Home Depot (or anyone else) that the individual served and was honorably discharged. Certainly the Home Depot can choose who they wish to offer special discounts to. However, calling it a discount for Veterans and promoting a “Veterans Day” discount that omits the vast, vast, majority of Veterans is, in my opinion, disgraceful. If you wish to honor and offer a special discount to active duty and retired personnel only, I suggest you take advantage of Armed Forces Day or some other date which would be overwhelmingly more appropriate. If you really do offer the discount (and want the promtional advantage of honoring “veterans,” ) I suggest that you make the DD 214 acceptable documentation, and make that clear to the public and to your stores.
Hey Linda, thank you for your service and your comments! We do indeed accept DD214 and a valid Driver’s License. Our veterans discount isn’t just today, it’s everyday in our stores. We are just making sure that we thank you for your service today, but we are also thankful for our servicemen and servicewomen everyday.
Dear Darren Ryan,
I have read this blog and am pretty sure you said several times that HD always offers the discount with a DD214 and a valid DL? I sent an email to you guys and was told I would not qualify since I am not able to produce a valid military ID, and hence I was a second class veteran. I suggest home depot staff is informed of this because I would much rather shop at HD than Lowes. (M my Lowes here in Leander, TX now requires a MILITARY ID as well and will make no exceptions). Please do not say that everyone knows. Just last week I walked away from $400 dollars worth of building supplies. I was checking out and was told once again I am not a good enough veteran because I was not injured r did not retire. Please forward these comments to people in charge because it happens ALL THE TIME! From 10 times shopping I get turned down 7 times and have to basically beg. I stopped shopping at both and pay more at the small ace hardware stores and lumber yards until this is straight. Please! Let me know when the written policy has changed peaceful512@hotmail.com I would love to spend my money and the money of my customers at Home Depot. Thanks DM
Home Depot has been doing this for years and I am greatly appreciative. At times you will encounter a newer employee who does not know about this, but just be kind and ask them to request further clarification. I am sure none of us knew the complete task with one training session.
Thank you Home Depot.
Thanks for your comment Ken and thank you for your service!
I am reading the requirements for the Veterans discount and the home depot requires a Military ID to get the discount for veterans day.
I am a veterans, but since I only served 4 years during the Vietnam and got out with no disabilities I do not have a Military ID card but only a DD214 form I can not reieve a discount. Since Nov 11, is Veteran day I through Home Depot would only require a dd 214 form Like the other stores and Restaurants require today.
By the way Lowe’s ONLY requires a dd214 with a picture ID, like a driver license to get the discount all YEAR long, they know how to treat Veterans.
A veterans is a Veterans.
Thanks
Terry Noes
TERRYNOES@GMAIL.COM
I guess you know were I am shopping today.
You heard from me in the pass about this issue
Terry,
First off thank your for your service! And thank you for your comment as well. We do indeed accept DD214 and a valid driver’s license and this isn’t just a discount for today. Please let me know if you any issues.
Thanks again,
Darren
Terry, Thast not true…Lowes dosn’t require your license only your pic vet ID
The discount today applies only to RETIRED veterans and active duty service personnel. Those who left the service after one enlistment period (even if wounded) are not eligible. Thanks, Home Depot. One store employee even told me it was only for retired OFFICERS. That’s a nice touch.
Thanks for visiting Rick and thank you for your service! The discount applies to all who have served, past and present! We offer the discount to qualified family members as well. I’m sorry that your in-store experience wasn’t a good one, can I email you to get more information about the store? Thanks!
It’s fine that you honor military members and retired veterans on this Veterans Day. But what about all the veterans who interrupted education and career to serve when needed and then returned to civilian life. We were either drafted or volunteered, but nonetheless we did our duty. We get no pension or other lifetime benefits for our service, but we are still veterans. Don’t count us out.
You are not forgotten or counted out Alejandro! Thank you for your service! The discount applies to all who have served, past and present! We offer the discount to qualified family members as well.
Lies,lies and more lies from Home Depot personal.
it is great that you honor veterans and have a discount program but it is only for active and retired. are we that did not stay in not considered veterans. many were injured and chose not to stay in. we that did not stay in are as much veterans as those that stayed in and retired.
Dave, thank you for your service! The discount applies to all who have served, past and present, not just active and retired!
Darren—
While you say that the discount program is available to all veterans, past or present, the stated policy on the website specifically requires presentation of a military ID. That’s where the previous responders got the idea that only active military and retirees were allowed the discount. Veterans who served, but left the service prior to retirement, do not have and cannot present a valid military ID.
Thanks for the program, and for your attention.
Gary
Thank you Gary. I will look into this further and get some clarification! Thank you so much for your service.
Gary, we we do indeed accept DD214 and a valid driver’s license. This should help clarify what we mean. I will be sure to make the updates above! Thanks again, I appreciate your service and your comments!